Stores & Stockists | Southampton, West Quay Retail Park – Mamas & Papas UK

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Mamas & Papas, Southampton

Welcome to Mamas & Papas Southampton Store Open today 10am - 6pm Please also see our Black Friday Event times below West Quay Retail Park, West Key Road, Southampton, SO15 1BA 0333 241 3072
Our baby stores are here to help you, no matter where you are on your parenting journey. Visit your local Mamas & Papas store to benefit from product demonstrations, expert advice and personal shopping, across our pushchair, nursery furniture and baby clothing ranges. We look forward to welcoming you!

Southampton Opening hours

Monday:   - 
Tuesday:   -
Wednesday:   -
Thursday:   -
Friday:   -
Saturday:   -
Sunday:   -
Black Friday Event:
We look forward to seeing you soon.

Facilities
  • Baby Changing Facilities
  • Baby Feeding Facilities
  • Wheelchair Accessible
  • Customer Toilets
  • Accessible Toilets
  • Free Parking

"Being able to be apart of the miracle of life and the journey that parents go through is so very rewarding and helping couples feel confident in the choices they make for their little newborn is an absolute privilege."

Services

Personal Shopping Book your free one-to-one consultation Join us at our Southampton store, where our expert and impartial team will help you figure out exactly what you’ll need for birth and beyond.
Oxfam Clothing Donation Point Donate your pre-loved baby and children's clothing, accessories and shoes in store and our partners Oxfam will give them a new lease of life.
Valet and Service Restore your pushchair before baby number two arrives or to sell it on, with our deep-clean, safety check and maintenance service that leaves it good as new.
Nursery Room Sets We’ve made it simple to style your nursery with perfectly co-ordinated nursery collections to suit any style of baby room.
Click & Collect In Store Order online and collect in-store at a time and date to suit you, for maximum convenience when shopping.
Gift Wrapping No matter the occasion, we can make that gift even more special with our professional gift-wrapping service.
Tax Free Shopping Available Tax free shopping is available for international customers taking goods back to another country where you can claim the tax back.
* Not available on clothing
Expert Advice Our store team have an in-depth knowledge of all our products, so you can benefit from unbiased expert advice and product demonstrations

Frequently Asked Questions

How do I know when my items are ready to collect in store?

You can check the status of your order in your account. We’ll also send you an email or text to let you know when your order is ready to collect.

What do I need to take with me when collecting my order from a store?

Please bring your photo ID and confirmation email to the store and show them to a member of staff to collect your item.If somebody else is picking up the item(s) on your behalf, please ensure that they have the confirmation email and a copy of your photo ID.
You will have 10 days to collect your item. If this is not possible, please contact the store to arrange an alternative.

What is your returns policy?

We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.

How do I return an item?

You can return unused items to any of our stores, no matter if you bought it online. Alternatively you can post your items to our Support Centre*: Mamas & Papas Returns, Colne Bridge Road, Huddersfield, HD5 0RH
We can also arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team on 0345 268 2000. No return charges will be incurred if a product has arrived damaged or faulty.
*Please be aware, we are unable to pay for postage in this instance.

Can I spend my Mamas & Papas gift card in-store?

Yes, you can spend your Mamas & Papas gift card in any of our stores or online by entering the details on the payment page.

Do you offer store credit or finance?

If you place an order in store (for any amount), we offer the option to pay a 10% deposit on the day. The remaining balance has to be paid at least one month before delivery of your goods, but you can choose when and how to pay – in store, via the payment line or by logging into your online account. You can pay in instalments or one lump sum – whatever is most convenient for you.

In stores we also offer Klarna Financing, where you can choose to pay for your order monthly over 6 or 12 months. 0% APR with a minimum order value of £1,000 and a minimum deposit of 10%.

Want to look for a different store? We have new locations opening all the time. Check which of our other stores are local to you.