How can we help you?
If you need some advice or have a question we’re always on hand to offer advice or make things easier.
To help, we’ve compiled a list of handy FAQ's, which should do the trick.
We'll work around you. Let us know which day is best, and we'll deliver it to you; whether that’s to your home, the nearest store or collection point. For more information about all our delivery options click the link below.
Bringing it back? No problem, we have a 28 day returns policy for any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original, undamaged packaging with tags still attached.
We have extended our returns policy for Christmas. Returns or exchanges for purchases made between 1st November and 24th December 2021 will be accepted until 31st January 2022.
To make life a little bit easier you can return your items to your nearest Mamas & Papas store, to our Support Centre or we can arrange for our recommended carrier to collect from you. Just keep hold of your original store or gift receipt, or your email order confirmation. Please note that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.
To help you plan for a new arrival we offer a 10% deposit option in store, where you can pay a minimum of deposit of 10% for your item(s) and then make payments for as much or as little as you want when it suitable for you. All we ask is that the full amount is paid on collection of your item(s) from the store or 28 days before the delivery date of your order. If family and friends would like to help out they can also make payments towards your item(s).
Pop in store and speak with one of our experts who will be happy to help set up this option for you and answer any questions you may have. Once set up, you can make payments by revisiting any Mamas & Papas store or by calling our Customer Service team.
Please note that this is not a finance option and is only available in store.
Make it personal. We can engrave or embroider baby’s name on a range of great products from as little as £7.95 including FREE standard delivery. It’s easy; simply choose from a range of gifts, and enter baby’s name. Pick your preferred delivery option, we will personalise your gift turning into a keepsake. We will then deliver it to you within 7 days.
Missing your instructions for a product? Don’t worry, we have the instructions for all the latest range of our products available for you to download.
We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it. That way we can try even harder to put it right.
That way we can try even harder to put it right. We have a process in place for handling your complaints and making sure you’re listened to.
If you have a concern pop into one of our stores and speak to a manager, or contact our Customer Service team as soon as you can.
Manager review and call back
Hopefully you’ll be happy with the help you received, if not speak to our Customer Service team and we’ll have a manager review your complaint and ring you back within 24 hours.
Call: 0816 005 298
Write to us at:
Mamas & Papas
Colne Bridge Road
Alternative complaints process
After following our internal complaints process above, if you still feel we haven’t resolved your complaint then you can access the Online Dispute Resolution (ODR) platform managed by the European Commission.
Haven't found the help you're looking for?
Click here to fill out your details and submit your query to our customer service team. We will respond to your query as soon as possible.
Alternatively you can call us on 0345 268 2000 and speak to a member of our customer care team. Our team is available from: Monday to Saturday 9.30am – 5pm, closed Sunday