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Important Information

We’ve been busier than ever this Black Friday and in the lead up to Christmas.
 
We’re therefore experiencing a high volume of calls to our Customer Care team. We’re working hard to get to people as soon as possible but there is a wait time on our phone lines, so we appreciate your patience when contacting us. To save your time, you can complete the form below and a member of our team will get back to you within 72 hours.  
 
Our deliveries are also taking a little longer than usual but you will receive your order by your requested date/the date stated at the time of purchase. A dispatch email will be sent 12 hours before your order is due to be delivered. Your items may arrive on different days but don’t worry, you won’t be charged for this. Please bear with us for all your order to arrive and ensure to review the courier tracking. If something hasn’t arrived by the delivery due date please contact us the following day.

If you need to speak to a member of our team urgently, you can call us on 0345 268 2000. Our phone lines are open Monday - Friday 9.30am - 5pm, and Sunday 10am - 4pm.

To help speed things up and for us to provide the help you need as fast as possible, the best way to get in touch is by filling in the contact form below. A member of our Customer Care team will get back to you within 72 hours.

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