Please note, orders with multiple items may be split into different deliveries, arriving separately. There won’t be any extra charge and you can check the delivery status of all your orders in My Account.
Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.
| Service | Mainland UK |
| Standard | Thurs 19th Dec 4pm |
| Furniture and Large Items | Mon 16th Dec 4pm |
| Personalisation | Sun 15th Dec 4pm |
| Click & Collect | Thurs 19th Dec 4pm |
UK Delivery Service
| Delivery Option | Delivery Time | Cost |
|---|---|---|
Standard Delivery | Between 3 and 5 days. For personalised items, please allow 7 days. Available on all items, except selected cots, furniture collections, battery vehicle toys and larger rocking horses. Please allow an extra day for Bank Holidays. For standard deliveries, our carrier will deliver between 7am - 7pm, Monday to Saturday. Some couriers may deliver slightly earlier or later. | Orders over £60 are FREE (excluding furniture and large items) Orders under £60 are £4.95 |
Next Day Delivery | Order before 4pm to receive your order the following day.* | £5.95 |
Choose Your Day Delivery | Select the next available date to suit you.* | £5.95 |
| DPD Parcel Shop Pickup | Collect from your local convenience store in 3-5 working days | £4.95 |
| Saturday Delivery | Select this option for delivery on a Saturday. | £9.95 |
| Click and Collect | Collect from your chosen store within 3 - 7 days. | FREE |
*Delivery services only available Tuesday to Friday.
We will keep you up to date on the status of your order, and you can track your delivery in My Account. Our carrier will also send you a text/email on the day of delivery so you know when to expect your order. If you had to pop out or are unable to accept the delivery, don’t worry - our carrier will leave a calling card or send an email/text to let you know that they have tried to deliver. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property.
Large Items
Delivery of larger items*
Including all furniture collections, selected cots, battery vehicle toys and larger rocking horses.
| Delivery Options | Delivery Time | Cost |
|---|---|---|
Choose your day | Select the day that’s best for you. We just need 6 days’ notice and delivery is available Monday to Friday. | £30 |
Be prepared for your delivery
For the two-man delivery of large items, we advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice. Where possible, please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery, to ensure that your furniture will fit in your chosen room. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property, where appropriate.
*Large item delivery services are only available in the mainland UK and Northern Ireland.
Delivery options at checkout are powered by GFS.
Returns
Extended Returns for Christmas
We've extended our usual limit for returns. Any purchases made online or in store between 14th October and 24th December 2024 can be returned up until 26th January 2025. As usual, items must be unused and in a re-saleable condition. For purchases made from 25th December onwards, our normal refund policy will apply.
Regular Returns Policy
We hope you are happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied, we offer a 30-calendar day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.
You can return unused items to any of our stores, no matter if you bought it online. Alternatively, you can return your items to our Support Centre:
Mamas & Papas Returns,
Colne Bridge Road,
Huddersfield,
HD5 0RH*
Or we can arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.
*Unfortunately, we are unable to pay for postage in this instance. For further details, view our Terms and Conditions.
*Excludes Northern Ireland.