blank Delivery And Collection Information – Mamas & Papas UK

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Delivery, Collection & Returns Information

Please note, orders with multiple items may be split into different deliveries, arriving separately. There won’t be any extra charge  and you can check the delivery status of all your orders in My Account. 

Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.

UK Delivery Service
Delivery Option Delivery Time Cost

Standard Delivery

Between 4 and 10 days. For personalised items, please allow 7 days.

Available on all items, except selected cots, furniture collections, battery vehicle toys and larger rocking horses.

Please allow an extra day for Bank Holidays.

Orders of £50 and over are FREE

Orders under £50 are £4.95

Choose Your Day Delivery

Select the next available date to suit you.*

£5.95

DPD Parcel Shop Pickup

Collect from your local convenience store in 3-5 working days

£4.95

Saturday Delivery

Select this option for delivery on a Saturday.

£9.95

*Delivery services only available Tuesday to Friday.


For standard deliveries, our carrier will deliver between 7am - 7pm, Monday to Saturday.


We will keep you up to date of when your order is on its way and our carrier will send you a text/email on the day of delivery so you know when to expect your order. If you had to pop out or are unable to accept the delivery, don’t worry our carrier will leave a calling card or send an email/text to let you know that they have tried to deliver. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property.


Please note, orders with multiple items may be split into different deliveries, arriving separately. There won’t be any extra charge and you can check the delivery status of all your orders in My Account.


Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.​

Large Items
Delivery of larger items*

Including all furniture collections, selected cots, battery vehicle toys and larger rocking horses.

Delivery Options Delivery Time Cost

Choose your day

Select the day that’s best for you. We just need 6 days’ notice and delivery is available Monday to Friday.

£20

Be prepared for your delivery

For the two-man delivery of large items, we advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice. Where possible, please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery, to ensure that your furniture will fit in your chosen room. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property, where appropriate.


*Large item delivery services are only available in the mainland UK and Northern Ireland.


Delivery options at checkout are powered by GFS.

Returns

Extended Returns for Christmas

We've extended our usual limit for returns. Any purchases made online or in store between 14th October and 24th December 2024 can be returned up until 26th January 2025. As usual, items must be unused and in a re-saleable condition. For purchases made from 25th December onwards, our normal refund policy will apply.


Regular Returns Policy

We hope you are happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied, we offer a 30-calendar day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.


You can return unused items to any of our stores, no matter if you bought it online. Alternatively, you can return your items to our Support Centre:


Mamas & Papas Returns,
Colne Bridge Road,
Huddersfield,
HD5 0RH*


Or we can arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.


*Unfortunately, we are unable to pay for postage in this instance. For further details, view our Terms and Conditions.


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