Terms & Conditions – Mamas & Papas UK

Free Standard Delivery On Orders Over £50*
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Terms & Conditions


The following terms and conditions (“terms”) as varied by us from time to time apply to all purchases of products by you from: (a) Mamas & Papas (Digital) Limited where your purchase is made from our website at www.mamasandpapas.com or through our Customer Service team; (b) Mamas & Papas (Stores) Limited where your purchase is made at a Mamas & Papas store; (c) Mamas & Papas (Concessions) Limited where your purchase is made at a Mamas & Papas Concession.

Please read these terms carefully. We may vary these terms from time to time and the terms as varied will be effective as from the date on which they are varied so please check to ensure you have the latest version before you make a new purchase.

References in these terms to “Mamas & Papas”, “we”, “us” and “our” means Mamas & Papas (Holdings) Ltd and its subsidiaries.

Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.

Shopping at Mamas & Papas

All of our products can be ordered for delivery to an address of your choice or collection at a store. You can place an order:
  • In store;
  • By contacting our Customer Service team; or
  • Online at www.mamasandpapas.com.

Calls are charged at a local rate.

Payment

Mamas & Papas welcomes payment by the following payment methods in store, through our Customer Service team and on the Mamas & Papas’ website:

  • Cash (In Store Only) subject to applicable health & safety considerations
  • Visa
  • Mastercard
  • Maestro
  • Visa Electron
  • Laser (Republic of Ireland in store purchases only)
  • Amazon Pay (Online only)
  • PayPal (Online only)
  • Klarna (Online only)

Further information and Klarna's user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Please note Mamas & Papas can only accept pre-paid Visa cards in store and not online or through our Customer Service Team.

In store you can place an order with a 10% deposit. There is no interest to pay and you can make payments when it suits you. The balance must be paid in full on collection of your order from store or 28 days before the delivery date. You can make payments or pay your balance at any Mamas & Papas’ store or by calling our Customer Service team.

For sale or clearance items payment must be made in full at the time of purchase.

If you wish to add to your order you can do so by visiting a store or calling the Customer Service team. Any additions however could delay the full order so please check when amending your order by asking a member of staff in store or a customer service adviser.

Any deposit paid to secure an order shall be paid to, and held by, our parent company Mamas & Papas (Holdings) Limited. Mamas & Papas (Holdings) Limited shall retain any such payments made until your order has been collected or delivered to you.

If Mamas & Papas is unable to fulfil your order we will notify you and Mamas & Papas (Holdings) Limited shall refund the amount paid by you, within 14 days of its notification, to your original method of payment (i.e. credit card, debit card, PayPal, gift card or to a combination of payment methods as applicable).

What are the new Visa payment security measures?

How our customers pay with their Visa online is about to get even safer and more secure. New security measures, called Strong Customer Authentication (SCA) have been introduced.

SCA is part of new laws that come into force right across UK & Europe. These laws introduce security measures called two-factor authentication to help make paying with visa safer for transactions made online and via contactless. They aim to give customers paying with their Visa and businesses accepting Visa payments an added layer of security whilst helping the banks ensure the card holder is authorising the payments.


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Acceptance of Order

For orders placed in store a receipt will be provided at the point of sale. For orders placed through our Customer Service team or online, you will receive an e-mail order acknowledgement. It is important that your correct e-mail address is provided at the time of purchase. Mamas & Papas accepts your order at the time full payment is taken.


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Home Delivery & Collection

For your convenience we offer a variety of delivery and collection options. Please note that all delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed All delivery dates represent the total number of days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delay delivered.

The delivery options available in checkout may vary based on your items availability and your location.

Delivery Option

Delivery Time

Cost

Standard Delivery

We will deliver your order within 6 days

Pre-order items will be delivered 3-5 days from the delivery dates specified on the product page.

Personalised items will be delivered within 4 - 6 days

FREE on orders of £50 and over

£4.95 on orders under £50

Furniture/Large Items - Choose your day delivery***

Select the next available delivery date to suit you.**

£20

Choose Your Day Delivery

Select the next available delivery date to suit you.*

£6.95

Next Day Delivery

Order before 2pm to receive your order the following day.*

£7.95

Saturday Delivery

Order before 12pm  on a Friday to receive your order on Saturday.

£9.95

 

* Delivery services only available between Tuesday to Friday.

** Delivery services only available between Monday to Friday.

*** Delivery service only available on selected cots, all furniture collections, battery vehicle toys and larger rocking horses.

 

Just to be prepared...

  • We advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice.
  • If you could please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery to ensure that your furniture will fit in your chosen room.
  • Alternatively the carrier may leave your delivery (with your permission) with a neighbour or in a safe place on your property.
  • For personalised items please allow an additional day to the above premium delivery service options.

I've ordered several items at once. Will they all arrive together?

Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. If you order items with different dispatch times, we'll deliver them separately.

Please wait until your delivery due time has passed before contacting us.


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Click & Collect

Collect within 3-5 days from your chosen Mamas & Papas or Concession store.

Click & Collect your order for FREE within 3-5 days from your nearest Mamas & Papas or concession store.

We’ll send you an email or text to let you know when your order is ready to collect, and all you need to do is take your order confirmation email and the payment card you used, or a photo ID (which must be your passport or driving licence) to store and collect your order within 10 days.

If someone else is collecting the order on your behalf they must have the order confirmation email and your ID.

Click & Collect is available on selected products only, is subject to stock availability and is not available for orders of personalised items. Daily offers are also excluded from the Click & Collect service. If you have a large, furniture or personalised item in your bag then the click & collect service will not be availble for your order in checkout.

*For delivery to our Belfast, Dublin, Dundrum, Arnotts and Aberdeen stores please allow up to 5 days. We will keep you updated and let you know when your order is ready to collect.


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Delivery To Your Local Convenience Store

You can now collect your order from one of thousands of local shops, at a time that’s convenient to you. Simply select Collection point at checkout and enter your postcode to find the nearest collection point to you.
  • Orders of £50 and over are FREE.
  • Orders under £50 are £4.95.
  • We will deliver your order to your chosen collection point within 3 to 5 days from the date of order confirmation (subject to unavoidable delays beyond our reasonable control.)

You’ll receive a text message and/or email to let you know when your order is on its way with a link to track the status. When your order has arrived at your chosen collection point we’ll send you another text message and/or email which will include information on what you need to collect your order.

When you collect your order, you must present the collection text message/email as instructed and bring along a valid proof of ID. (For Collect+ this could either be a cheque guarantee/credit/debit card, bank/building society book, passport, cheque book or driving licence. For DPD Pickup this must be a photo ID only, which is either a passport driving licence).

If someone else is collecting the order on your behalf they must have the order collection information and your ID.

You have up to 10 days to collect your order from the date it was delivered to the collection point and if not collected your order is returned back to us. We do not accept returns to a Collection point.


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Descriptions

At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. The Mamas & Papas’ design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website, or in our catalogue. All measurements and weights are approximate.

Whilst we endeavour to maintain advertised product colours and specifications during the lifetime of our catalogue, we reserve the right to change them and to discontinue particular products as we consider necessary.


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Prices

The price of your product is that applicable at the time of purchase. Prices are inclusive of VAT at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.


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Personalised Products

Our personalisation service can help turn your gift into a keepsake:

  • Products available for personalisation are embroidered or engraved to a maximum number of 12 characters. However this number does vary by product and is shown with the product details of each product.
  • The maximum number of characters does include spaces.
  • For web orders, type the name to be embroidered or engraved in the text box of the product page then click add to basket. By adding to basket you have confirmed the correct spelling of the name.
  • For orders placed in store, you will be asked to sign the order confirmation or receipt to confirm that the spelling of the name is correct.
  • If you order via our Customer Service team, the spelling of the name will be confirmed by repeating the spelling back to you.
  • We do not accept responsibility for any incorrect spelling of names, except where caused by Mamas & Papas negligence.
  • The size of the text is subject to space restrictions and varies by product. All images and reproductions of personalised products in literature and on our website are provided as a guide only.
  • The cost for personalised products is £7.95/€10.00 per product for embroidery and engraving including FREE standard delivery.
  • Your personalised item(s) can be delivered after 3 days from the date ordered to your chosen delivery address. For 3 days delivery for personalised items you must select our ‘Choose Your Day’ service and order before 4 pm. Please access our website under ‘Delivery’ to review all of our delivery options and corresponding terms. When purchasing personalised items under any of our other delivery options, please allow an additional day to the timescales listed under ‘Delivery’.
  • For busy periods such as during Sale or Christmas this may take longer.
  • If ordering personalised and non-personalised products in the same order, you will have only one delivery charge at the highest applicable delivery rate associated to the items in your basket.
  • Only Mamas & Papas products can be engraved at Mamas & Papas.

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Your Right to Cancel Under Distance Selling

Right To Cancel

Where you purchase a product or a number of products together from our website or through our Customer Service team you have a right to cancel this contract within 14 calendar days after the date on which the product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.

Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 calendar days after the date on which the last product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). Please notify us, in writing, by post to; Customer Service, Mamas & Papas (Digital) Limited, Colne Bridge Road, Huddersfield, HD5 0RH.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries, underwear or swimwear, or to any products you purchase in store.

Effects Of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery at the standard delivery charge.

In order to receive a full refund, all we ask is that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.

We may withhold reimbursement until we have received the product(s) back. We will refund you without undue delay, and not later than 14 days from the day you return any products supplied, or provide us with evidence that you have returned them. The refund will be processed to the original form of payment used for the initial transaction, unless we have expressly agreed otherwise to an alternative.

You will be responsible for any postage or other costs incurred in returning the product(s) to us, except where goods might have been delivered to you in error or where the product is faulty or not as described.

If your order comprises of multiple items, you can cancel and return any of the items individually or in combination.


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Our Refund, Exchange and Returns Policy

We want you to be happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied with your purchase we offer a 28 day returns policy from the date of purchase, provided that the conditions below are satisfied*.

*This policy excludes item(s) which have been personalised for you, any toiletries, mattresses, underwear and swimwear for hygiene and safety reasons, any refurbished item(s), and any clearance item(s) marked with a red dot or sold as seen item(s) or any Mamas & Papas products bought from other retailers.

We have extended our returns policy for Christmas. Returns or exchanges for purchases made between 1st November and 24th December 2021 will be accepted until 31st January 2022.

If you have purchased a furniture set, which includes individual furniture pieces, which are not available to be bought separately, you may only return the whole furniture set in line with our returns policy above. For the avoidance of doubt, you cannot return individual furniture pieces which have been bought as part of a furniture set, if the individual furniture pieces are not available to be bought separately.

The item(s) you wish to return must be unused in their original, undamaged packaging with the tags still attached, in a resalable condition and accompanied by a valid proof of purchase in order for us to offer you an exchange or full refund in the same currency via the same payment method. For the avoidance of doubt, you are not able to return furniture which has already been built or part-built. A valid proof of purchase includes a store receipt (this does not include a gift receipt) or a printed online order confirmation. Delivery charges will not be refunded.

If you have a gift receipt and your item(s) is unused in its original, undamaged packaging with the tags still attached and in a resalable condition, we will be happy to exchange your item(s) or refund you the amount to a Mamas & Papas’ gift card. Please note you will only receive a refund to a Mamas & Papas’ gift card of the value of the selling price of your item(s) on the day of the return. Any price increase should be paid at the time of exchange and any price decrease will be refunded to a Mamas & Papas’ gift card.


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Returning Your Goods

For your convenience, you may return any item(s), (excluding furniture, which has its own returns process detailed below) using any of the following methods. Please note payments made using PayPal and Amazon Pay can only be refunded by our Support Centre.

To A Mamas & Papas Store

Call in to one of our Mamas & Papas stores within 28 days of purchase and simply return your unused item(s) in line with our returns policy above.

To Our Support Centre

Simply complete the returns label included in your original order (for items ordered from the Mamas & Papas website or via our Customer Service team), or alternatively send your store or gift receipt, or email order confirmation with details of the products you are returning to:

Mamas & Papas Returns Department
Colne Bridge Road
Huddersfield
HD5 0RH

To ensure the safe return of your item(s), please package your item(s) with care. We recommend that item(s) valued over £50 / €50 are returned using a trackable delivery service and for item(s) valued over £100 / €100 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service. We may refuse a refund or exchange where an item(s) is lost or damaged in transit. Please note that it is your sole responsibility to ensure that the returned item(s) arrives at the Mamas & Papas Returns Department in a resalable condition, despite having used a tracked delivery service.

As soon as we receive your item(s) we will process your refund or exchange in line with our refund policy set out above. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded.

By Our Recommended Carrier

If you are unable to return your item(s) to us, don’t worry, we can arrange for our courier to collect your item(s). Please call our Customer Service team on 0345 268 2000 who will be happy to arrange this for you. Unless otherwise agreed by Mamas & Papas a charge of £40 / €80 will apply if you wish to use this service.

 

Returning Your Furniture

If you are not fully satisfied with your furniture purchase, please contact our Customer Service team on 0345 268 2000 who will be able to assist with the return. Please note that we cannot accept furniture returns at our stores. Unless otherwise agreed by Mamas & Papas a charge of £40 / €80 will apply if you wish to use this service.

Nothing within this refund, exchange and returns policy affects your rights to return goods to us in accordance with the terms of the manufacturers guarantee set out below.


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Your Manufacturing Guarantee

Mamas & Papas have a wide range of products which are all tested to ensure they are of the highest standard and quality. Subject to the conditions and exclusions set out below, Mamas & Papas warrants that all our own brand products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for two (2) years from the date of purchase.

We categorise our refurbished products as either gold, silver or bronze standard. Mamas & Papas warrants that all our refurbished own brand products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for the following time periods from the date of purchase:
  • For gold refurbished products, a twelve (12) month warranty will apply; and
  • For silver and bronze refurbished products, a six (6) month warranty will apply.

Where your product is covered by our guarantee against manufacturing defect and found by us to have a manufacturing defect, we will at our discretion provide one of the following free of charge:
  • Replacement self-fit part. Instructions will be provided where required;
  • A repair carried out by one of our experienced technicians at our Service Centre;
  • A replacement where the product is deemed irreparable.

This guarantee is subject to the following conditions and exclusions.

Conditions
  • Product must be purchased from the Mamas & Papas website, through our Customer Service team or from one of our stores;
  • It is only applicable to products that are in the UK or ROI at the time you wish to make claim under this guarantee;
  • The guarantee applies to the original purchaser and cannot be transferred with ownership of the product i.e. second hand purchases;
  • Where a particular model, colour, fabric or accessory has been discontinued we may have no alternative but to replace with an equivalent product, colour or fabric.

Exclusions
  • All clothing, any fabrics (including seat covers and seat pads), rain covers, tyres, and PVC items.
  • Where incorrect assembly occurs or use of non-recommended parts, or third party accessories not compatible with original design are used;
  • General wear and tear;
  • Accidental damage including airline damage;
  • Damage caused by non-domestic use, abuse, misuse, neglect or by not being used and cared for in accordance with our instructions;
  • Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance;
  • Improper storage of the product;
  • Customer dissatisfaction with the product in terms of disliking the weight, functionality, colour or style etc.;
  • Fabric fading, discoloration or wearing due to incorrect laundering and general wear and tear;
  • If a product is adapted or modified;
  • Products which are repaired by an unauthorised repair agent.

Any replacement part or repair of any product will not extend the original guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where store/gift receipt or email order confirmation cannot be provided Mamas & Papas reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

In the event a product is outside of your guarantee period we will endeavour to repair or replace parts subject to availability. The charges outside of the warranty period for pushchairs, strollers and travel systems are a minimum of £50/ €80 for parts, labour, administration and handling per product. In the unlikely event that the costs of parts, labour, administration and handling costs exceed £50/€80 you will be required to pay the excess amount.

In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Service team, or visit your local store.

Nothing in this guarantee will affect your legal rights if the product is faulty or not as described.


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Love 2 Shop Vouchers

We accept Love 2 Shop paper vouchers in all of our Mamas & Papas stores in the UK. For the avoidance of doubt, Mamas & Papas does not accept Love 2 Shop Gift Cards, only the Love 2 Shop paper vouchers. Please note that for items purchased which are less than the paper voucher amount we are not able to provide change in any form.

If for any reason you would like to return items purchased using Love 2 Shop paper vouchers, we will provide a full refund to a Mamas & Papas gift card only. This is in accordance with our Refund Policy. However if you would prefer to have your refund in Love 2 Shop paper vouchers you will need to return your Mamas & Papas gift card to Park Retail Ltd, the provider of the Love 2 Shop vouchers to request this. Park Retail Ltd will require your original voucher purchase receipt together with your Mamas & Papas gift card to process the refund in Love 2 Shop paper vouchers.


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Traditional Gift Cards & E-Gift Cards

Traditional gift cards can be purchased in store, through our Customer Service team or from our website at mamasandpapas.com. E-gift cards can be purchased through our Customer Service team only.

Buying A Traditional Gift Card

  • Sterling cards can be purchased in our UK stores or through our Customer Service team.
  • Euro cards can be purchased in our Republic of Ireland stores or through our Customer Service team.
  • Only one gift card can be purchased per transaction at a maximum value of €300 or £300.

Delivery Information

UK (Sterling)

  • Special Delivery: £4.95: For your added security you may choose to have your gift card sent by special delivery which should arrive within 2 working days from the date of your order confirmation.

Republic of Ireland (Euro)

  • Airmail: €1.00: Gift cards will be sent to your designated delivery address and should arrive within 3 days from the date of your order confirmation.
  • International Sign For: €5.95: For your added security you may choose to have your gift card sent by International Sign For which should arrive within 3 to 5 working days from the date of your order confirmation.

Using Your Traditional Gift Card

UK (Sterling)
  • Mamas & Papas Sterling gift cards can be used as full or part payment for any goods purchased from our UK stores, online at mamasandpapas.com or through our Customer Service team.
  • To spend in store please present your gift card at the till point.
Republic of Ireland (Euro)
  • Mamas & Papas Euro gift cards can be used as full or part payment for any goods purchased from our Republic of Ireland stores, online at mamasandpapas.com or through our Customer Service team.
  • To spend in store please present your gift card at the till point.
Purchasing an E-Gift Card
  • Sterling cards can be purchased through our Customer Service team.
  • Euro cards can be purchased through our Customer Service team.
  • Only one gift card can be purchased per transaction at a maximum value of £300 or €300.
Delivery Information
  • The purchase of an e-gift card will be subject to credit/debit card clearance which can take a couple of hours. Once an authorisation is cleared the e-mail will be sent to the designated recipient. E-gift cards purchased Monday - Friday before 5 pm will be e-mailed free of charge to your designated email address within 2 hours of credit/debit card authorisation. E-Gift cards ordered after 5 pm Monday-Thursday will arrive the following day. E-Gift cards ordered after 5 pm on a Friday or during the weekend will not be delivered until Monday.

Using Your E-Gift Card

UK (Sterling)
  • Mamas & Papas Sterling e-gift cards can be used as full or part payment for any goods purchased from our UK stores, online at mamasandpapas.com or through our Customer Service team.
  • To spend in store please present a printed copy of your e-gift card email at the till point.
  • Your e-gift card cannot be topped up with money so once you have used the value of your e-gift card in full it can be disposed of.

Republic of Ireland (Euro)

  • Mamas & Papas Euro e-gift cards can be used as full or part payment for any goods purchased from our Republic of Ireland stores, online at mamasandpapas.com or through our Customer Service team.
  • To spend in store please present a printed copy of your e-gift card email at the till point.
  • Your e-gift card cannot be topped up with money so once you have used the value of your e-gift card in full it can be disposed of.

Applicable to All Gift Cards

  • Please treat your traditional card as if it were cash as the balance cannot be returned to you if it is lost, stolen or damaged.
  • Any unspent amount left on a gift card will automatically expire, and will be lost, if the gift card is not used for a period of 12 consecutive months in the UK or 5 years in the Republic of Ireland. This period cannot be extended in any circumstances. A balance enquiry is not considered use.
  • Your card can only be redeemed in the currency of issue.
  • The value on any gift cards cannot be exchanged for cash. No change will be given in relation to any purchase made by a gift card and, instead, any balance will remain on your gift card which you can then apply to any future purchases.
  • You can check the balance remaining on your gift card at any Mamas & Papas store, online at mamasandpapas.com or over the phone.
  • Gift cards are non refundable except in accordance with distance selling regulations which apply when you purchase a gift card through our Customer Service team.
  • You have a right to cancel a distance selling contract within 14 calendar days after the date on which the gift card was sent to you by Mamas & Papas. Please refer to the "your right to cancel under distance selling", section.
  • Any refund due for any product purchased with a gift card will be made to a gift card. Where the gift card has been used by way of part payment for the product the refund of that part payment will be made to a gift card.

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Recycling Your Electrical & Electronic Waster (WEEE)

Unwanted electrical and electronic equipment is the UK’s fastest growing type of waste. If such equipment is not recycled or reused, it ends up in landfill sites where the hazardous substances it contains leak out and cause soil and water contamination. This contamination harms the natural habitat and wildlife and may also damage human health.

Many electrical and electronic items which we throw away can be reused, repaired or recycled. Doing so helps to save our natural finite resources and also reduces the environmental and health risks associated with sending these goods to landfill.

As part of our environmental responsibilities, we adhere to The Waste Electrical and Electronic Equipment Regulations 2006 which are otherwise known as the WEEE Regulations.

Where you purchase any electrical or electronic product from us (whether through one of our stores, through our Customer Service team or online from our website), we will take back free of charge, on a one for one basis, any equivalent electrical or electronic product. For example, if you purchase an electric steam steriliser, we will take back your old electric steam steriliser. The product you return for recycling need not have been purchased from us. We are not, however, obliged to take back any product which is not equivalent or similar to the new product you are purchasing.

To recycle through Mamas & Papas, the old product must be returned to us within 28 days of the purchase of the new product.

If, having purchased an electrical or electronic item from ourselves, you wish to return any equivalent electrical or electronic product for recycling, please contact our Customer Service team on 0345 268 2000, and we will provide you with instructions as to how to do so. Please note it is mandatory that you contact us in this way before any electrical or electronic item is returned to us. It is not necessary for you to insure any items which are returned to us under the WEEE Regulations through the post. All items returned to us are recorded and disposed of as required by the Regulations.

Under the WEEE Regulations, all new electrical and electronic goods should now be marked with the crossed-out wheeled bin symbol shown below.

Goods marked with this symbol show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.


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Data Protection Privacy Policy

We take the privacy of your personal data very seriously and comply with the Data Protection Act in the UK. For further information visit our Privacy Policy page.


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Cookies

Cookies are a technology which is used by us to provide you with customised information from our website. For further information visit our Cookie Policy page.


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General Information

Registered company name and address:

Mamas & Papas (Digital) Limited,
Colne Bridge Road,
Huddersfield,
HD5 0RH,
Registered in England,
No. 12278533,
VAT Reg No: 829 6600 08


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Best Price Guarantee

View Best Price Guarantee Terms


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Personal Shopper & Parents To Be

View Personal Shop at Home Terms and Conditions

View Personal Shop in Store and Parents To Be Terms and Conditions

View Personal Shop Refer a Friend Terms and Conditions


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Sales & Promotional Terms & Conditions

View PDF


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Sales & Promotional Terms & Conditions

View PDF


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Social & Competition Terms & Conditions

Win a @mamasandpapas e-voucher worth £1000

Win a @mamasandpapas e-voucher worth £500

Win a @mamasandpapas Christmas bundle!


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Photography Posting

How does it work?

Mamas & Papas (Digital) Limited (“Mamas & Papas”) may redisplay any image you post on sites such as Facebook, Pinterest, Instagram and Twitter (“Social Media”) which uses the #mamasandpapas tag. Before Mamas & Papas will share your post, all images are reviewed by moderators at Mamas & Papas for approval, then, if we love your post, we will display it on the Mamas & Papas UK website and / or Mamas & Papas UK Social Media to help other visitors see how you or your little ones are wearing and using our latest products, and by clicking on your post, visitors will be able to shop the look.


Things Mamas & Papas need you to know before you post an image:

By posting an image and using the #mamasandpapas, you confirm that you own the copyright in the post and you are granting Mamas & Papas and its parent company and / or related entities the perpetual right to use your image, name, likeness or any other hashtags which relate to Mamas & Papas on a royalty free, non-exclusive basis for any marketing, advertising and promotional purposes on the Mamas & Papas UK website and / or Mamas & Papas UK Social Media. You confirm and acknowledge that:

  • You shall be fully responsible for the content of all imaged posted;
  • Any images posted using a hashtag which is related to Mamas & Papas shall, if used, be available to anyone with access to our UK website and Social Media sites;
  • Mamas & Papas shall have the sole discretion to choose the images it wishes to use and shall not be obliged to use any image posted which uses a hashtag related to Mamas & Papas;
  • Mamas & Papas does not permit the posting of images which contain personal or confidential information about you or anyone else who appears in the post. Personal information includes, but is not limited to, mobile or telephone numbers or home addresses. If you think a post includes confidential or personal information, please do not post it;
  • Mamas & Papas will not accept posts which it deems to advertise commercial businesses or services, nor will Mamas & Papas accept posts which are posted on behalf of an individual which is using the post to promote an organisation which it has a professional connection with.

Please do not post images which you do not have the requisite consent to post, for example, please do not post images of a child or children unless you are the parent and / or you have the consent of the child or children’s parents or legal guardians before posting.

Please also do not post images which:

  • Attack or intimidate another person;
  • Invade the privacy of other people;
  • Contain content which may be discriminatory or cause offence on the grounds of a person’s protected characteristic (including, but not limited to, their sex, sexual orientation, marital status, race, ethnicity, religious belief, age or disability);
  • Contain content or a link to content which is unlawful, defamatory, offensive, abusive, threatening, harassing or knowingly incorrect.

But what if I don't want Mamas & Papas to use my post?

If you don't want Mamas & Papas to use your image, or you change your mind after we have posted it, please email [email protected] and we promise we'll remove your image from the Mamas & Papas website or relevant Social Media account within two (2) working days of receipt of your email.


I posted on Social Media and used the #Mamasandpapas but I can't see my post on the Mamas & Papas site or Social Media page?

Unfortunately we can't use every image posted on Social Media, we also can't use images and/or videos we deem to be offensive or inappropriate. Further if the image is of a product that isn't available in the current catalogue then as we won't be able to match it up to a product available on the Mamas & Papas website, we may not post the image.


If I delete an image from my Social Media account or change my settings to be private, will the image be removed from the Mamas & Papas site or Social Media page?

No, Mamas & Papas cannot know if you change your preferences on any of your Social Media therefore any such changes to the post itself or your account privacy settings will not remove the image from our page. However, if you do want the image to be removed, simply use the relevant 'report it' button or email the moderators at [email protected] who will ensure the image is removed within two (2) working days of receipt of your email.


Can I make a complaint / report a post?

If you spot something that you think isn't in keeping with Mamas & Papas standards, please report it to us using the relevant 'report it' button or by emailing [email protected]. We keep all reports completely confidential.

If you would like to make a complaint about a post, for example if you think it is in breach of these terms and conditions, please contact [email protected]. If you are not the owner of the post which you are seeking to report then we will take your feedback into consideration but, if the post complies with these terms and conditions, Mamas & Papas shall have sole discretion in deciding if the post is removed.


My post has been removed from the Mamas & Papas site and/or Social Media page, why?

Mamas & Papas reserves the right to remove any post for any reason whatsoever in our sole discretion. Mamas & Papas also reserves the right to remove any and all posts by you if you persistently do not comply with these terms and conditions.

If Mamas & Papas receives a complaint about your post, Mamas & Papas in its sole discretion may decide whether to remove the post from its UK website and/or Social Media, without requirement, responsibility or obligation to notify you. Further, if a complaint has been received about your post, Mamas & Papas reserves the right to refuse to publish any futures posts from you which feature the Mamas & Papas hashtag.


Please respect others when posting photographs and treat others as you would expect to be treated.


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