Stores & Stockists | London, Westfield White City Shopping Centre – Mamas & Papas UK

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Mamas & Papas, London Westfield White City Shopping Centre

Welcome to Mamas & Papas Westfield White City Store Open today 10am - 9pm Westfield White City Shopping Centre, Ariel Way, London, W12 7GF 0330 024 8712
Our baby stores are here to help you, no matter where you are on your parenting journey. Visit your local Mamas & Papas store to benefit from product demonstrations, expert advice and one-to-one shopping experiences across our pushchair, nursery furniture and baby clothing ranges. We look forward to welcoming you!

Westfield White City Opening hours

Monday:   - 
Tuesday:   -
Wednesday:   -
Thursday:   -
Friday:   -
Saturday:   -
Sunday:   -
We look forward to seeing you soon.

Facilities
  • Baby Changing Facilities
  • Wheelchair Accessible
  • Customer Toilets
  • Accessible Toilets
  • Assisted Shopping

"Parenting can be very overwhelming, especially for new parents. I have a lot of sympathy for them as I have gone through this myself with my son. The best feeling is when you see people more relaxed and smiling with gratitude after you have helped them pick their baby's first pushchair, cotbed and other baby essentials. It's one of the most rewarding parts of our job."

Services

Buying for Baby Book your free one-to-one shopping experience Join us at our Westfield White City store, where our expert and impartial team will help you figure out exactly what you’ll need for birth and beyond.
Valet and Service Restore your pushchair before baby number two arrives or to sell it on, with our deep-clean, safety check and maintenance service that leaves it good as new.
Free Car Seat Consultations With a wide range of car seats from trusted brands, our experts can offer advice on baby's first car seat and when you need to upgrade.
Nursery Room Sets We’ve made it simple to style your nursery with perfectly co-ordinated nursery collections to suit any style of baby room.
Oxfam Clothing Donation Point Donate your pre-loved baby and children's clothing, accessories and shoes in store and our partners Oxfam will give them a new lease of life.
Click & Collect In Store Order online and collect in-store at a time and date to suit you, for maximum convenience when shopping.
Gift Wrapping No matter the occasion, we can make that gift even more special with our professional gift-wrapping service.
Tax Free Shopping Available Tax free shopping is available for international customers taking goods back to another country where you can claim the tax back.
* Not available on clothing
Expert Advice Our store team have an in-depth knowledge of all our products, so you can benefit from unbiased expert advice and product demonstrations

Frequently Asked Questions

How do I know when my items are ready to collect in store?

You can check the status of your order in your account. We’ll also send you an email or text to let you know when your order is ready to collect.

What do I need to take with me when collecting my order from a store?

Please bring your photo ID and confirmation email to the store and show them to a member of staff to collect your item.If somebody else is picking up the item(s) on your behalf, please ensure that they have the confirmation email and a copy of your photo ID.
You will have 10 days to collect your item. If this is not possible, please contact the store to arrange an alternative.

What is your returns policy?

We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.

How do I return an item?

You can return unused items to any of our stores, no matter if you bought it online. Alternatively you can post your items to our Support Centre*: Mamas & Papas Returns, Colne Bridge Road, Huddersfield, HD5 0RH
We can also arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team on 0345 268 2000. No return charges will be incurred if a product has arrived damaged or faulty.
*Please be aware, we are unable to pay for postage in this instance.

Can I spend my Mamas & Papas gift card in-store?

Yes, you can spend your Mamas & Papas gift card in any of our stores or online by entering the details on the payment page.

Do you offer store credit or finance?

If you place an order in store (for any amount), we offer the option to pay a 10% deposit on the day. The remaining balance has to be paid at least one month before delivery of your goods, but you can choose when and how to pay – in store, via the payment line or by logging into your online account. You can pay in instalments or one lump sum – whatever is most convenient for you.

In stores we also offer Klarna Financing, where you can choose to pay for your order monthly over 6 or 12 months. 0% APR with a minimum order value of £1,000 and a minimum deposit of 10%.