Store FAQ – Mamas & Papas UK

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Store FAQ

How do I know when my items are ready to collect in store?

You can check the status of your order in your account. We’ll also send you an email or text to let you know when your order is ready to collect.

What do I need to take with me when collecting my order from a store?

Please bring your photo ID and confirmation email to the store and show them to a member of staff to collect your item.If somebody else is picking up the item(s) on your behalf, please ensure that they have the confirmation email and a copy of your photo ID.
You will have 10 days to collect your item. If this is not possible, please contact the store to arrange an alternative.

What is your returns policy?

We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.

How do I return an item?

You can return unused items to any of our stores, no matter if you bought it online. Alternatively you can post your items to our Support Centre*: Mamas & Papas Returns, Colne Bridge Road, Huddersfield, HD5 0RH
We can also arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team on 0345 268 2000. No return charges will be incurred if a product has arrived damaged or faulty.
*Please be aware, we are unable to pay for postage in this instance.

Can I spend my Mamas & Papas gift card in-store?

Yes, you can spend your Mamas & Papas gift card in any of our stores or online by entering the details on the payment page.

Do you offer store credit or finance?

If you place an order in store (for any amount), we offer the option to pay a 10% deposit on the day. The remaining balance has to be paid at least one month before delivery of your goods, but you can choose when and how to pay – in store, via the payment line or by logging into your online account. You can pay in instalments or one lump sum – whatever is most convenient for you.

In stores we also offer Klarna Financing, where you can choose to pay for your order monthly over 6 or 12 months. 0% APR with a minimum order value of £1,000 and a minimum deposit of 10%.