In-Store Experts FAQ
Will I be seen on the call?
No, the video call is just one way, so you’ll see the in-store expert, but they won’t see you. You’ll just need to allow access to your microphone so they can hear you.
What is the Live In-Store Experts service for?
The service gives you instant access to honest, unbiased advice from our in-store experts on Mamas & Papas and branded products, helping you feel confident in your choices.
Can I use it to check store stock levels?
Yes, our experts can check in-store stock for you, but you can also do it quickly and easily on product pages in our App.
What if I have a customer service enquiry?
The Live In-Store Expert service is for shopping advice. For assistance with queries about your order, deliveries or returns, please contact our customer support team.
Will I have to share my details?
No, we don’t need any information from you, and you don’t need to sign up or register for an account to access the service.