UK DELIVERY SERVICE
Free Standard delivery
Orders of £50 and over are FREE.
Orders under £50 are £4.95.
We will deliver your order within 3 to 5 working days.
Available on all items, except selected Cots, Furniture collections, Battery vehicle toys and larger Rocking horses.
For personalised items we will deliver your order within 4 to 6 working days.
Collect for FREE from 1 hour at your chosen Mamas & Papas store.
CIick & Collect your order for FREE from 1 hour at your nearest Mamas & Papas store. Or if your items aren’t in stock we will deliver to your chosen store the next working day when ordered before 4pm.*
We’ll send you an email or text to let you know when your order is ready to collect, and all you need to do is take your order confirmation email and the payment card you used, or a photo ID (which must be your passport or driving licence) to store and collect your order within 10 days.
If someone else is collecting the order on your behalf they must have the order confirmation email and your ID.
Click & Collect is available on selected products only, is subject to stock availability and is not available for orders of personalised items. Daily offers are also excluded from the Click & Collect service.
*For delivery to our Belfast, Dublin, Dundrum, Arnotts and Aberdeen stores please allow up to 5 working days. We will keep you updated and let you know when your order is ready to collect.
Collect from local shops
You can now collect your order from one of thousands of local shops, at a time that’s convenient to you. Simply select Collection point at checkout and enter your postcode to find the nearest collection point to you
Orders of £50 and over are FREE.
Orders under £50 are £4.95.
We will deliver your order to your chosen collection point within 3 to 5 working days.
You’ll receive a text message and/or email to let you know when your order is on its way with a link to track the status. When your order has arrived at your chosen collection point we’ll send you another text message and/or email which will include information on what you need to collect your order.
When you collect your order, you must present the collection text message/email as instructed and bring along a valid proof of ID. (For Collect+ this could either be a cheque guarantee/credit/debit card, bank/building society book, passport, cheque book or driving licence. For DPD Pickup this must be a photo ID only, which is either a passport driving licence). If someone else is collecting the order on your behalf they must have the order collection information and your ID.
You have up to 10 days to collect your order from the date it was delivered to the collection point and if not collected your order is returned back to us.
If you wish to return any items we offer a 30 day returns policy. Please click here for further details. We do not accept returns to a Collection point.
Collection point service is only available in the UK and on selected products only.
Choose your day
Select the day that’s best for you, we just need 2 days’ notice.*
Next Day delivery
Order before 4pm to receive your order the following working day.*
Order before midday Friday to receive your order on Saturday.
Order before 4pm to receive your delivery before 1pm the following working day.*
- Our carrier will deliver to you between 7:00am-7:00pm Monday - Saturday.
- We will keep you up to date of when your order is on its way and our carrier will send you a text/ email on the day of delivery so you know when to expect your order.
- If you had to pop out or are unable to accept the delivery, don’t worry our carrier will leave a calling card or send an email/text to let you know that they have tried to deliver. Simply follow the instructions to arrange an alternative day that is more convenient for you.
- Alternatively the carrier may leave your delivery (with your permission) with a neighbour or in a safe place on your property.
- For personalised items please allow an additional working day to the above premium delivery service options.
Do we deliver to Highlands and Islands, Isle of Man, Isle of Wight and Channel Islands?
Yes! - There is an additional charge from £15 up to £30 and delivery will take an additional working day
Do we deliver to BFPO addresses?
No, unfortunately we don’t
Delivery of larger items**
Including all Furniture collections, selected cots, Battery Vehicle toys and larger Rocking horses.
Our team will deliver your order and place in the room of your choice in your home.
The day before your delivery is due we will email or text you to let you now an estimated time for your delivery.
Choose your Day
Select the day that’s best for you between Monday to Friday, we just need 6 days’ notice.*
Or if you are unavailable during the week we can deliver your order on a Saturday, we just need 6 days’ notice.*
Just to be prepared...
We advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice. If you could please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery to ensure that your furniture or rocking horse will fit in your chosen room.
Deliver & Build**
£150 14-21 working days
Our trained team will deliver and build all furniture and place in position in the room of your choice. When you order your items we will ask you the preferred week for us to deliver and the team will then contact you to arrange the best day and time.
If you choose to return your items via our courier collection service a charge of £40 will apply. We recommend this service for larger items such as furniture. For item(s) already assembled a charge of up to £200 may apply if you require us to disassemble your item(s).
All delivery services are subject to availability and stock availability. During busy promotional periods and in severe weather conditions deliveries may be delayed and arrive a little later than our published delivery time windows. We will contact you with an update if your order is affected.
*Delivery services only available between Tuesday to Friday.
**Delivery services only available in the mainland UK and Northern Ireland.
Delivery options at checkout are powered by GFS