Gifting FAQs

Personalised messages are limited to 250 characters across a maximum of 5 lines. We suggest including your name here so that the recipient knows who the gift is from. Please note that we are not able to print emojis and certain special characters.

Yes, if you would prefer to receive a blank card to handwrite your own message, you can simply leave the message field blank and we will add a blank card with your gift instead.

Yes, just enter your message in the personalised message field and this will be included in your gift. Alternatively, if you would like to handwrite your own message just leave this field blank and we will send you a blank message card so that you can write your own message.

Yes you can, all you need to do is add your additional items to your bag and then select which items you would like to add to the gift box from the list in your bag. You can also unselect any items you do not want in the gift box from here too.

Yes, personalised products are available for gifting. If the product page displays the available for gifting message then it can be added to a gift box.

When you have finished selecting all of your gift items and proceed to your bag, you will be able to select from a list which of your items you would like to be gifted. If an item does not appear in the list, then unfortunately this item is excluded from gifting. If an item does appear in the list but has ‘Message only’ stated next to it, then this item cannot be added to a gift box but will be sent with a personalised message.

If you have changed your mind and would like to remove a gift box or personalised message from your bag, you must unselect all the items from the gift box list. The gift box will then automatically be removed from your bag and you can proceed through checkout as normal.

Yes, our gifting team will carefully remove any visible prices from items being added to a gift box.

Yes, as long as we deliver to the gift recipients’ region/country (see delivery T&C’s) we can send the gift directly to the recipient. Please enter the gift recipients’ mobile number to ensure they receive delivery tracking details (rest assured we will not say what is in the gift so that your gift remains a surprise, our carriers will just let them know that a package is on its way and the time of delivery). You too will receive delivery confirmations. If you prefer to hand the gift to the recipient yourself then delivery can be made to your address.

Yes, if you would like to do this, you must enter the recipients address in the checkout. It may be useful to inform the recipient that you have done this and share any shipping information with them to ensure they will be available to receive the gift.

You can choose our Gift Box Service with Standard Delivery, Choose Your Day Delivery, or Saturday Delivery. The estimated delivery date will be shown at checkout based on your selected service. Please note that delivery times may be extended during busy periods. For the most up-to-date delivery information, please visit our Delivery Information page.

Yes, this will be sent to the email address provided at checkout after the gifts have been dispatched. You may wish to pass this to the giftee should they wish to exchange any of their gifts.

If your item was received as a gift, you’re welcome to return it to any of our stores with the gift receipt for an exchange or a refund onto a gift card. If visiting a store isn’t convenient, you can return the item to our Head Office along with the gift receipt. In this case, the refund will be issued to the original purchaser using their original payment method. Please note that items returned directly to Head Office cannot be exchanged or refunded onto gift cards or gift vouchers.

Please ask the purchaser to contact our Customer Care team. We’ll be happy to provide a replacement gift receipt to assist with your return.

If the item you have received as a gift is not quite as you expected, please ask the original purchaser to contact our Customer Care team. As we need to discuss the purchase details, the purchaser must initiate the process, and we’ll then be happy to guide them through the next steps.

If you're unsure who purchased the gift, please contact our Customer Care Team and provide the gift receipt number or order number, if available. We can then contact the purchaser on your behalf to assist with your enquiry. Please note that, for privacy reasons, we’re unable to share their details directly with you.

If you would like to exchange your gift for a different item, simply visit one of our stores with the gift and the gift receipt. Our store colleagues will be happy to help you find a suitable alternative and process the exchange.

To exchange an item in one of our stores, you will need to bring the gift receipt. Our store colleagues will be happy to assist you with the exchange. If you would like a refund, the original purchaser will need to visit one of our stores with their original proof of purchase. Alternatively, the item can be returned to our Head Office. Please ensure the receipt is included. Any refund will be issued to the original payment method used when the item was purchased.

You have 30 days to exchange a gift, provided the item is unused, in resalable condition, and returned in its original packaging with all tags attached. To arrange an exchange in store, you will need to bring the item and the gift receipt. Our store colleagues will be happy to help you find a suitable alternative.

If you return a gift in one of our stores for an exchange or a refund to a gift card, the original purchaser will not normally be contacted about the return. If you return the item to our Head Office for a refund, we will issue the refund to the original payment method used by the purchaser. As the refund will appear on their payment account, they may become aware that the item has been returned.

If you received the item as a gift and it develops a fault, we will need the original purchaser to contact our Customer Care Team to initiate the warranty or fault assessment process. This is because we may need to verify the purchase details and discuss information associated with the original order.