With lots of things to get your head round, a little help never hurt anyone. Here’s how we can help you.
If you need some advice or have a question we’re always on hand to offer advice or make things easier. To help, we’ve compiled a list of handy FAQ's, which should do the trick.
Price Match Promise
If you find it for less, don’t worry; we'll match the price. Our Price Match Promise guarantees that, if you find an identical product cheaper in any high street retailer sold with the same service conditions, we’ll match it or refund the difference within 7 days of purchase or receipt of your items! We’ll make sure you never pay more.
We'll work around you. Let us know which day is best, and we'll deliver it to you; whether that’s to your home, the nearest store or collection point. For more information about all our delivery options click the link below.
Bringing it back? No problem, we have a 30 day returns policy for any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. To make life a little bit easier you can return your items to your nearest Mamas & Papas store, to our Support Centre or we can arrange for our recommended carrier to collect from you. Just keep hold of your original store or gift receipt, or your email order confirmation. Please note that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.
Planning ahead. Order with just a 25% deposit in store. There’s no interest to pay, then simply make payments when it suits you. We also accept payments from friends and family. The full amount needs to be paid before collection, or 28 days before the delivery date.
When you’re buying gifts for your little one, friends and family like to help out. It’s lovely but you can end up with twelve bottle sterilisers. Get the gifts you love with our free Gift Registry service. Whether celebrating birthdays or Christenings, let loved ones choose from a list of your favourite items, and get them delivered to your door, on the day of your choice, for free. It’s everything you love, from everyone you love.
Stuck for ideas for the perfect gift? Why not purchase a Mamas & Papas Gift Card. You can either choose a traditional Gift card and we will deliver to you, or an E-Gift card which you can send directly to your loved ones.
Make it personal. We can engrave or embroider baby’s name on a range of great products from as little as €6.00 including FREE standard delivery. It’s easy; simply choose from a range of gifts, and enter baby’s name. Pick your preferred delivery option, we will personalise your gift turning into a keepsake. We will then deliver it to you within 7 days.
We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it. That way we can try even harder to put it right.