With lots of things to get your head round, a little help never hurt anyone. Here’s how we can help you.
If you need some advice or have a question we’re always on hand to offer advice or make things easier. To help, we’ve compiled a list of handy FAQ's, which should do the trick.
Delivery & Collection
We'll work around you. Let us know which day is best, and we'll deliver it to you; whether that’s to your home, the nearest store or collection point. For more information about all our delivery options click the link below.
Bringing it back? No problem, we have a 30 day returns policy for any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original, undamaged packaging with tags still attached. To make life a little bit easier you can return your items to your nearest Mamas & Papas store, to our Support Centre or we can arrange for our recommended carrier to collect from you. Just keep hold of your original store or gift receipt, or your email order confirmation. Please note that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.
To help you plan for a new arrival we offer a 10% deposit option in store, where you can pay a minimum of deposit of 10% for your item(s) and then make payments for as much or as little as you want when it suitable for you. All we ask is that the full amount is paid on collection of your item(s) from the store or 28 days before the delivery date of your order. If family and friends would like to help out they can also make payments towards your item(s).
Pop in store and speak with one of our experts who will be happy to help set up this option for you and answer any questions you may have. Once set up, you can make payments by revisiting any Mamas & Papas store or by calling our Customer Service team.
Please note that this is not a finance option and is only available in store.
Make it personal. We can engrave or embroider baby’s name on a range of great products from as little as €6.00 including FREE standard delivery. It’s easy; simply choose from a range of gifts, and enter baby’s name. Pick your preferred delivery option, we will personalise your gift turning into a keepsake. We will then deliver it to you within 7 days.
We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it. That way we can try even harder to put it right.