Please note, some deliveries may take longer than usual due to the adverse weather conditions affecting some areas of the country. Our delivery carriers are working hard to get all orders out as quickly as possible and we appreciate your patience.
Please note, orders with multiple items may be split into different deliveries, arriving separately. There won’t be any extra charge and you can check the delivery status of all your orders in My Account.
Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.
Christmas Delivery Service
See below for the cut off dates and times in order to receive your delivery before Christmas.
| Service | Mainland UK | N Ireland & Offshore Islands | Eire |
| Next Day Delivery | Mon 22nd Dec 16:00 | N/A | N/A |
| Standard Delivery | Fri 19th Dec 16:00 | Fri 19th Dec 16:00 | Wed 17th Dec 16:00 |
| Two-man Delivery (Larger Items) | Wed 17th Dec 16:00 | Mon 8th Dec 16:00 | Mon 8th Dec 16:00 |
| Personalisation | Wed 17th Dec 16:00 | Wed 17th Dec 16:00 | Wed 17th Dec 16:00
|
| Click & Collect | Mon 22nd Dec 16:00 | Fri 19th Dec 16:00 | Mon 15th Dec 16:00 |
| Service | Mainland UK |
| Standard | Thurs 19th Dec 4pm |
| Furniture and Large Items | Mon 16th Dec 4pm |
| Personalisation | Sun 15th Dec 4pm |
| Click & Collect | Thurs 19th Dec 4pm |
UK Delivery Service
| Delivery Option | Delivery Time | Cost |
|---|---|---|
Standard Delivery | Between 3 - 5 days. For personalised items, please allow 7 days. Available on all items, except selected cots, furniture collections, battery vehicle toys and larger rocking horses. Please allow an extra day for Bank Holidays. For standard deliveries, our carrier will deliver between 7am - 7pm, Monday to Saturday. Some couriers may deliver slightly earlier or later. | Orders over £60 are FREE (excluding furniture and large items) Orders under £60 are £4.95 |
Next Day Delivery | Order before 4pm to receive your order the following day.* | £5.95 |
Choose Your Day Delivery | Select the next available date to suit you.* | £5.95 |
| DPD Parcel Shop Pickup | Collect from your local convenience store in 3-5 working days | £4.95 |
| Saturday Delivery | Select this option for delivery on a Saturday. | £9.95 |
| Click and Collect | Collect from your chosen store within 3 - 5 days. | FREE |
*Next day delivery services only available Tuesday to Friday. All delivery options are subject to availability and will be shown in checkout where available.
Be prepared for your delivery
For the two-man delivery of large items, we advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice. Where possible, please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery, to ensure that your furniture will fit in your chosen room. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property, where appropriate.
*Large item delivery services are only available in the mainland UK and Northern Ireland.
Delivery options at checkout are powered by GFS.
Large Items
Delivery of larger items*
Furniture, chairs, battery vehicle toys and larger rocking horses.
| Delivery Options | Delivery Time | Cost |
|---|---|---|
Choose your weekday | Select the day that’s best for you. We just need 6 days’ notice and delivery is available Monday to Friday. | £20 |
Choose your weekend day | Select the day that’s best for you. We just need 6 days’ notice and delivery is available Saturday and Sunday. | £30 |
Be prepared for your delivery
For the two-man delivery of large items, we advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice. Where possible, please make sure that stairways, hallways, door frames/access points and your room of choice are clear and measured prior to delivery, to ensure that your furniture will fit in your chosen room. Alternatively the carrier may leave your delivery with a neighbour or in a safe place on your property, where appropriate.
*Large item delivery services are only available in the mainland UK and Northern Ireland.
Delivery options at checkout are powered by GFS.
Returns
Extended Returns for Christmas
We've extended our usual limit for returns. Any purchases made online or in store between 28th October and 24th December 2025 can be returned up until 25th January 2026. As usual, items must be unused and in a re-saleable condition. For purchases made from 25th December 2025 onwards, our normal refund policy will apply.
Regular Returns Policy
We hope you are happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied, we offer a 30-calendar day returns policy. You can return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached. This excludes items that have been personalised for you, toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items marked with a red dot.
You can return unused items to any of our stores, no matter if you bought it online. Alternatively, you can return your items to our Support Centre:
Mamas & Papas Returns,
Colne Bridge Road,
Huddersfield,
HD5 0RH*
Or we can arrange for our recommended courier to collect your items at a charge of £40. To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.
*Unfortunately, we are unable to pay for postage in this instance. For further details, view our Terms and Conditions.
*Excludes Northern Ireland.