Mamas & Papas and Klarna

Mamas & Papas and Klarna

Pay Later or Pay in 3 with Klarna. Choose from two easy payment methods which mean you can buy now and pay later. 

No Interest, No Fees

Who are Klarna?

Klarna are a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna are the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

 

How does it work?

Klarna Pay later gives you 30 days to pay once your order has been shipped or split your order Into 3 easy instalments. No Fees, No fuss.

The Options Choose From Either...


Option 1 Pay in 30 days

Available on orders up to £100

How to choose this option

  • Add your item(s) to your basket
  • Go to checkout and choose 'Pay later with Klarna'
  • Klarna will send you payment instructions via email, you'll have up to 30 days to pay for the item(s).

Am I eligible? / Will I be accepted?

To use the Pay Later option you must be at least 18. Whilst these options are widely promoted, they are subject to your financial circumstances. 

Manage your payments

You can review your orders anytime by logging in to www.klarna.com. If you need further assistance, visit Klarna’s customer service. Remember to make payments on time. Not doing so could harm your credit rating.

 

  Frequently Asked Questions

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days after your order is shipped to pay. Please be aware that where your order is shipped in parts, you will have 30 days from the date the first item is shipped to pay. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at Klarna.com

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Mamas & Papas run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once they have been shipped via credit card or debit card.

What happens if I cancel or return my order?

As soon as Mamas & Papas have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Mamas & Papas. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?

If you pay by card, Mamas & Papas will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to Klarna.com

What happens to my statement, when I've returned the goods?

Once Mamas & Papas has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I have cancelled my order. How long will it take until I receive my refund?

As soon as Mamas & Papas has registered your cancellation or your return, the refund will be processed within 5 business days. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at Klarna.com, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna's customer service page for a full list of FAQ’s, live chat and telephone options.


Option 2 Pay in 3 interest-free instalments.

Available on orders between £100 - £1000

How to choose this option

  • Add your item(s) to your basket
  • Go to checkout and choose ‘Pay in 3 with Klarna
  • You’ll make the first payment when you place your order, then the two remaining payments will be taken automatically at 30 and 60 days after.
     

Am I eligible? / Will I be accepted?

To use the Pay in 3 option you must be at least 18. Whilst these options are widely promoted, they are subject to your financial circumstances. When choosing Pay later, our soft-search assessment will not affect your credit rating.

Manage your payments

You can review your orders anytime by logging in to www.klarna.com. If you need further assistance, visit Klarna’s customer service. Remember to make payments on time. Not doing so could harm your credit rating.

 

  Frequently Asked Questions

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Mamas & Papas and instalments 2 and 3 are scheduled 30 and 60 days later, respectively, after the first instalment.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Mamas & Papas run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

What happens if I cancel or return my order?

As soon as Mamas & Papas have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts dueAll refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Mamas & Papas from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Mamas & Papas. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at Klarna.com

What happens to my statement, when I've returned the goods?

Once Mamas & Papas has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I have cancelled my order. How long will it take until I receive my refund?

As soon as Mamas & Papas has registered your cancellation or your return, the refund will be processed within 5 business days. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. All refunds are subject to Mamas & Papas standard refund, exchange and returns policy.

I haven’t received an email with my statement/payment information.

You can log in at Klarna.com, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna's customer service page for a full list of FAQ’s, live chat and telephone options.