Fringe Mocassin Gold, Suede Detail Shoe and the Pom Pom Shoe.
Telephone: UK: 0345 268 2000 (option 3) & Ireland: 1890 882 363 (option 3)
Email: [email protected]
On this occasion, we are able to offer a full refund for these items without proof of purchase.
It has recently come to our attention that the above products do not meet our rigorous quality and safety standards.
Due to a potential problem with the tassels or pom poms becoming detached, we are recalling these products and ask that all customers return these immediately.
Please contact our Customer Service Team on UK: 0345 268 2000 (option 3) & Ireland: 1890 882 363 (option 3) or email [email protected] who will arrange to send you a pre-paid envelope by first class post to return the shoes to our Head Office as soon as possible.
A total of 1178 pairs of the shoes have been sold through retail stores and online within the UK and Ireland from June 2017 until October 2018
It has recently come to our attention that the above products do not meet our rigorous quality and safety standards. These products were independently tested to our requirements during our product approval process, but it appears that during manufacture our exacting standards have not been consistently met. We have therefore taken the decision to recall all of these products and ask that all customers return these immediately.
As part of our ongoing commitment to safety and quality, we wish to reaffirm the importance of following the instructions and ensuring you have all fixings when assembling the cot as recent feedback has informed us that some customers have found it difficult to assemble or reassemble the product when assembling this in cot mode.
To help customers correctly assemble/reassemble these cots, we have uploaded a Video Tutorial and PDF Instructions for all of the products below:
If you are currently using the cot in cot mode, please watch the assembly check video below, making sure to check the top rail as shown – if this is secure and no fixings are missing, please continue to use the cot with confidence.
If any of the original fixings are broken or missing, please do not use the cot. Please contact our customer care team on UK: 0345 268 2000 or Ireland 1890 882 363, who will be able to assist you. Please do not visit our stores as they won’t be able to help in this instance.
If you take down or take apart the cot and plan to use it again in cot mode in the future, please keep all the original parts and fittings together, along with the product instructions and this website address so you can re-watch the videos when you reassemble the item.
Mamas & Papas is committed to designing and developing products to the highest standards for your family to enjoy, therefore we have listened to your feedback and doing all we can to ensure that other customers don’t experience the same issues.
Sienna, Rialto, Alten and the Riverside cot, which was exclusive to Argos.
If you're unsure of which cot you have, please reference the images above. You can also check the label which is affixed to one of the slats on the mattress base, please see an example of this below.
Yes they are perfectly safe to use when assembled correctly.
Yes, please view the video tutorial, assembly check video and product instructions in the links above. Alternatively, a member of our customer care team will be able to assist you with this. They can be contacted on UK 0800 014 8525 or Ireland 1800 947 202
Please call us on our dedicated toll-free numbers below:
UK: 0800 014 8525
Ireland: 1800 947 202
Please do not use your cot in cot mode. Contact our customer care team on UK: 0800 014 8525 or Ireland: 1800 947 202, who will be able to assist you. Please identify your original fixing that you are missing using your instructions. If your instructions aren’t to hand, you can find digital copies here
From the feedback received, the self-assembly slatted side of the product in cot mode appear to be the most difficult part to assemble. As such, when products are assembled as cot beds, the slatted sides of the cot are not required and therefore are no longer part of the assembly process.
To help identify the main area for concern, we have also created an assembly check video, which identifies the main part to check on the cot. If all fixings are fitted and the top rail is secure, this is fine to use
We ask that if you pass on your cot to someone else, to please share the product advisory notice with the new product owner. If the new product owner has concerns, they can contact our customer care team on UK: 0345 268 2000 or Ireland: 1890 882 363, who will be able to assist them.