Our stores are temporarily closed.
It’s never been more important to look after the wellbeing of our colleagues, our customers and our community. So, we’re following the latest Government advice and temporarily closing the doors to our stores.
We’re still offering our complimentary Personal Shopping at Home service, or you can connect with one of in-store experts and get advice, product demonstrations and information about our services.
Deliveries Update
During these uncertain times, delivering on our promise that no one gets parenting better is more important than ever. Your peace of mind is our priority.
We’re experiencing some limited disruption to our delivery lead times at the moment. Please be assured that we’re working closely with our suppliers to get things back on track as soon as possible.
We really appreciate your patience and understanding.
Store Safety & Service Update
Find all the latest information about our stores, our safety measures and updates to our shopping services
Personal Shopping in Store
Our Personal Shop service will be taking in-store bookings at selected locations. We’re also offering private slots on a weekend before our stores open, for customers who may be cautious about shopping in-store.
Personal Shopping at Home
For extra peace of mind our Personal Shopping experience complies with the current government guidelines on health and safety within the store, we’re also continuing with our Personal Shop at Home service for customers who would prefer to shop from home.
What measures will be in place?
We’ll be introducing extra social distancing and hygiene measures to make sure all of our colleagues and customers stay safe.
Face Coverings
For your safety, we’re asking our customers in England to wear a face covering when shopping with us, in line with Government guidelines.
Customers in Store
You may need to queue to enter, so we can limit the number of customers in our stores, our colleagues will be on hand to ensure we welcome you safely.
Temperature Monitoring
We’ll be monitoring the temperatures of our store staff once a day. Please note our staff may also be wearing visors.
Social Distancing
We’re encouraging colleagues and customers to stay 2 metres away from each other, whilst browsing and at the checkouts.
Increased Hygiene Measures
We’ll be wiping down products before you handle them and there’ll be hand sanitisers around the store. And for extra peace of mind there will be gloves and masks available and protective screens at our tills.
Cashless Payments
To protect you and our staff we’ll only be taking cashless payments, with contactless payment now available up to £45.
If you’re feeling unwell, please stay at home and shop online with us, or book a personal shop from home appointment here. We’ll also ask any staff member who are displaying symptoms - or living with somebody who is - to stay at home
Returns
If you need to return something you bought in-store when our shops were open, or online whilst they were closed, you’ll have until 31st January 2021 to do so.
If you buy in-store after we re-open, our usual 30 days policy applies. View our full returns policy here
Store Services
Car Seat Fitting:
We won’t be able to visit your car right now to offer our fitting service, however we can still demonstrate how to fit your car seat correctly in store.
Click and Collect:
We have temporarily paused our click and collect service for now but you can still have your goods delivered straight to your home.
Store Returns:
Customer returns will need to be contactless if bringing back. And for extra peace of mind all returns will be quarantined for 72 hours before going back on sale.
For the avoidance of doubt, the terms in this coronavirus page of our website shall take precedence over all other terms on this website.
