All of our products can be ordered for delivery to an address of your choice or collection at a store.
You can place an order:
Calls are charged at a local rate.
Mamas & Papas welcomes payment by the following credit and debit cards in store, through our Customer Service team and on our website at mamasandpapas.com:
Visa, MasterCard, Maestro, Visa Electron and Laser (Republic of Ireland in store purchases only). Payment by PayPal is accepted online, at our website only.
In store you can place an order with a 25% deposit. There is no interest to pay and you can make payments when it suits you. The balance must be paid in full on collection of your order from store or 28 days before the delivery date. You can make payments or pay your balance at any Mamas & Papas Store or by calling our Customer Service team.
For sale or clearance items payment must be made in full at the time of purchase.
If you wish to change or add to your order you can do so by visiting a store or calling the Customer Service team. Any changes however could delay the full order so please check when amending your order by asking a member of staff in store or a customer service adviser.
If you wish to cancel an order please visit one of our stores or call our Customer Service team to arrange a refund or exchange. Please refer to our Refund and Exchange.
Any deposit paid to secure an order shall be paid to, and held by, our parent company Mamas & Papas (Holdings) Limited. Mamas & Papas (Holdings) Limited shall retain any such payments made until your order has been collected or delivered to you.
If Mamas & Papas is unable to fulfil your order we will notify you and Mamas & Papas (Holdings) Limited shall refund the amount paid by you, within 14 days of its notification, to your original method of payment (i.e. credit card, debit card, PayPal, gift card or to a combination of payment methods as applicable).
For orders placed in store a receipt will be provided at the point of sale. For orders placed through our Customer Service team or online, you will receive an e-mail order acknowledgement. It is important that your correct e-mail address is provided at the time of purchase. Mamas & Papas accepts your order at the time full payment is taken.
For your convenience we offer a variety of delivery and collection options. These options can be found on our website at mamasandpapas.com/delivery. Alternatively, please contact a member of our Customer Service team. Please note factory shop refurbished furniture items are excluded from all delivery promotions. Refurbished furniture items must be collected from the factory shop in person.
At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. The Mamas & Papas’ design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website, or in our catalogue. All measurements and weights are approximate.
Whilst we endeavour to maintain advertised product colours and specifications during the lifetime of our catalogue, we reserve the right to change them and to discontinue particular products as we consider necessary. This will not affect any orders that have already been accepted.
The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.
Our personalisation service can help turn your gift into a keepsake:
Our gift box is available to purchase in store, on our website or over the phone for just £1/€1.50 and can be added to any order of any value and will in your total order for delivery.
Where you purchase a product or a number of products together from our website or through our Customer Service team you have a right to cancel this contract within 14 calendar days after the date on which the product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.
Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 calendar days after the date on which the last product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). Please notify us, in writing, by post to; Customer Service, Mamas & Papas (Retail) Limited, Colne Bridge Road, Huddersfield, HD5 0RH.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries, underwear or swimwear, or to any products you purchase in store.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery at the standard delivery charge.
In order to receive a full refund, all we ask is that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.
We may withhold reimbursement until we have received the product(s) back. We will refund you without undue delay, and not later than 14 days from the day you return any products supplied, or provide us with evidence that you have returned them. The refund will be processed to the original form of payment used for the initial transaction, unless we have expressly agreed otherwise to an alternative.
You will be responsible for any postage or other costs incurred in returning the product(s) to us, except where goods might have been delivered to you in error or where the product is faulty or not as described.
If your order comprises of multiple items, you can cancel and return any of the items individually or in combination.
We want you to be happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy where you can return any unused item(s), in its original packaging with tags still attached, provided that it is in a resalable condition.
For your convenience, you may return any item(s), (excluding furniture - which has its own returns process detailed below) purchased from a Mamas & Papas store, our website or through our Customer Service team using any of the following methods:
Call in to one of our stores and simply return your item(s) with your original store or gift receipt, or your email order confirmation and we will refund or exchange items which are in a re-saleable condition at the price shown on your store receipt or order confirmation email. If you do not have the original store or gift receipt, or email order confirmation, don’t worry, as long as the item(s) are in a re-saleable condition we will exchange or provide a gift card refund of the value of the selling price of your item(s) on the day of the return.
Simply complete the returns label included in your original order (for items ordered from our website or via our Customer Service team), or alternatively send your store or gift receipt, or email order confirmation with details of the products you are returning to:
Mamas & Papas Returns Department
Colne Bridge Road
If you are unable to return your item(s) to us, don’t worry, we can arrange for our courier to collect your item(s). Please call our Customer Service team - who will be happy to arrange this for you.
A charge of £40/€80 per collection will apply if you wish to use this service unless otherwise advised by our Customer Service team.
If you are not fully satisfied with your furniture purchase, please contact our Customer Service team who will be able to assist with the return. A charge of £40/€80 per collection will apply, unless otherwise advised. Please note that we cannot accept furniture returns at our stores.
For assembled furniture - a charge of up to £200/€225 may be levied if you require us to disassemble the furniture for a return.
Please note that we do not accept returns to a Collection point.
We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it.
Mamas & Papas have a wide range of products which are all tested to ensure they are of the highest standard and quality. Mamas & Papas warrants that our products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for the following periods:
Where your product is covered by our guarantee against manufacturing defect, we will at our discretion provide one of the following free of charge:
This guarantee is subject to the following conditions and exclusions
Any replacement part or repair of any product will not extend the original guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where store/gift receipt or email order confirmation cannot be provided Mamas & Papas reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.
In the event a product is outside of your guarantee period we will endeavour to repair or replace parts subject to availability. The charges outside of the warranty period for pushchairs, strollers, travel systems, car seats and electric battery operated ride on vehicles are:
In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Service team, or visit your local store.
Nothing in this guarantee will affect your legal rights if the product is faulty or not as described.
1. The following Mamas & Papas products are eligible for trade in:
The lot number can be found on the rear of the pushchair leg.
Carrycots can only be traded in with a pushchair from the above list of products. We cannot accept carrycots on their own.
2. To trade in a Mamas & Papas product it must include the following components:
3. We will provide you with a Mamas & Papas gift card to the value of each product you trade in, which is as follows:
£100 for the following products
£75 for the following products
£50 for the following products
£40 for the following carrycots when brought in with a pushchair from the products listed at point 1
£25 for the following carrycots when brought in with a pushchair from the products listed at point 1
4. You will receive one Mamas & Papas gift card per product you have traded in.
5. The redemption period for a gift card is 12 months from the date of issue.
6. Gift cards can be transferred to another customer.
7. Maximum number of products for trade in is limited to 3 per person.
8. General terms for Trade in Mamas & Papas Gift Cards:
9. We reserve the right to charge you £25 if you trade in a non-eligible pushchair online and you wish to have it returned.
10. Once online trade items are received back at our head office, items will be validated to ensure that the correct parts have been included, and once this verification has been completed, your e-gift card will be issued. E-gift cards will be issued within 7 working days of your pushchair collection.
11. Where the actual product traded in online is a different version or model from the one you selected, the value of e-gift card you receive will be the amount eligible for the actual model & version returned to us.
12. If trading more than 1 product in online, e-gift cards may arrive at different times.
13. Online trade in not available in Northern Ireland, Republic of Ireland and the Scottish Highlands.
There are 3 services to choose from:
All valet and/or MOT services come with 20% off any self-fit parts – see below for full details.
|Valet & MOT
£75 - save 25%
|Free collection & delivery from / to store|
|Free loan pushchair from store*|
|Pushchair condition value|
|Harness - check for damage, fraying, buckle locks and releases|
|Brakes - check locking mechanism and release work correctly|
|Wheels/swivel locks - check wheels lock into place and swivel operate correctly|
|Frame folding - check the frame folds, opens and locks correctly|
|Seat unit / seat cover - check the seat folds and locks into place correctly|
|Seat/carry cot attachment - check the seat/carry cot locks into the frame correctly|
|Brakes and axel serviced and adjusted|
|Full lubrication of moving parts|
|Damaged items replace**|
|Buckle and harness check|
|Jet wash and drying of frame|
|Remove debris, wash and drying of wheels & wheels back to black|
|Chassis and wheels polished|
|Spot stain removal|
|Steam cleaned to 140ºC|
|Minor sewing repairs if needed|
|Fabrics refitted to pushchair|
|Fabrics replaced if needed|
|End of line inspection|
*if pre-requested, subject to availabilty. May not be exact same model of pushchair
**any spare parts over value of £20 will be discussed with customer and chargeable
Details of what is included in the Valet & MOT is below:
20% off only applies to parts for the make and model of pushchair you have purchased the Care Club+ membership for – parts for any other make and model of pushchair will be charged at full price. Order in store or by calling our Customer Care team on 0345 268 2000 – you must quote your Care Club+ membership number to receive 20% off
Your free loan pushchair must be pre-requested, either in store or by calling our customer care team on 0345 268 2000. Free loan pushchair is subject to availability. Free loan pushchair may not be the exact same model as the one registered against your Care Club+ membership. Your Care Club+ membership sticker must be present on the pushchair to receive the free loan pushchair.
After your membership has expired you may still trade in your pushchair, but you will receive the standard trade in value. For full details on trade in, along with standard trade in values, please refer to the Trade in section of these terms and conditions. Your Care Club+ membership sticker must be present on the pushchair to receive the higher trade in value.
Reconditioned pushchairs are graded into 3 categories
• "As new" pushchairs
These are grade 1 reconditioned pushchairs which are brand new, unused with no cosmetic wear. They may be an ex display model or unused returned item. "As new" pushchairs come with a free 2 year manufacturing guarantee.
• "Loved" pushchairs
These are grade 2 reconditioned pushchairs which have light cosmetic wear, including small markings on the chassis, minor wheel wear, and minor wear on fabrics. "Loved" pushchairs come with a free 1 year manufacturing guarantee.
• "Well-loved" pushchairs
These are grade 3 reconditioned pushchairs, with moderate cosmetic wear. Will include markings on the chassis, some wheel wear, and some wear on fabrics. "Well-loved" pushchairs come with a free 6 month manufacturing guarantee.
In addition, our Huddersfield Factory shop also offers the following reconditioned pushchairs
• "Upcycled" pushchairs
These are grade 4 reconditioned pushchairs, with moderate cosmetic wear. Will include markings on the chassis, some wheel wear, and some wear on fabrics. Fabrics, colours and wheel hubs may be from previous seasons. "Upcycled" pushchairs come with a free 6 month manufacturing guarantee, and are sold as seen. Cannot be traded in in-store or online. Not available to purchase online.
Traditional gift cards can be purchased in store, through our Customer Service team or from our website at mamasandpapas.com. E-gift cards can be purchased through our Customer Service team or from our website at mamasandpapas.com.
Republic of Ireland (Euro)
Republic of Ireland (Euro)
Purchasing an E-Gift Card
Republic of Ireland (Euro)
Applicable to All Gift Cards
Orders for any gift from a Gift Registry may be placed via our website at mamasandpapas.com, in person in any Mamas & Papas store in the UK or through our Customer Service team.
When an item is purchased from your Gift Registry we shall where possible advise if any items are out of stock. For items that are out of stock we shall advise when the next available date for this item will be. Once your friends and family purchase an item we will ensure that wherever possible the item is available for delivery on your agreed date.
Due to demand at certain peak times, such as Sale, we are not able to guarantee the availability of items until they have been purchased. As soon as we know an item on your Gift Registry will not be available or is due to be discontinued, we will where possible notify you so you have the opportunity to change the items on your Gift Registry, or purchase it before it goes out of stock.
Although all items from Mamas & Papas can be added to your Gift Registry, we may from time to time exclude certain items.
Any order for any personalised product is subject to the terms applicable to personalised products. Please refer to Personalised Products of these terms and conditions of sale.
You will be charged the current price for purchasing the gift as shown on the website or the Mamas & Papas store on the date you place your order. In the event of any discrepancy between the price of any gift shown on a Gift Registry and that shown on our website, our website price will apply.
For information, prices and payment in relation to our optional gift box service please see Gift Box section; of these terms and conditions of sale.
Delivery dates are arranged in advance with the recipient.
A purchaser can choose to have their gift sent to the recipient’s designated delivery address on their pre-selected delivery date, free of delivery charge. Alternatively, they can also choose to have their gift delivered to a different delivery address and/or on a different date at the applicable current delivery charge; or collect from a store free of charge.
A recipient many change their designated delivery address and date up to 14 days in advance of their original choice. We will contact the recipient approximately 7 to 10 days in advance of the requested delivery date, on the designated contact phone number(s) provided to reconfirm your delivery address and delivery date is still correct. We do this to ensure that the gifts are being delivered to the correct delivery address; we regret we cannot make delivery unless we have been able to reconfirm these details with the recipient.
The Gift Registry delivery service is not available in all areas of the United Kingdom and the Republic of Ireland. For full details on delivery and charges please visit our delivery page at www.mamasandpapas.com/delivery. Alternatively, please contact a member of our Customer Service team.
The Gift Registry will be closed 14 days in advance of the designated delivery date after which point no further gifts may be purchased from it.
In the event that you need to cancel or postpone your Gift Registry please contact our Customer Service team as soon as possible to advise them. This will enable us to stop further purchases being made. If in this situation a friend or family member has already purchased an item and has been delivered to their home address they can call our Customer Service team to arrange a refund or return. Alternatively if the item was purchased in store they can return this to the store with their receipt for a refund. Anyone who has made a purchase from a Gift Registry can request a refund or make a return at any point up to the closure of your Gift Registry (14 days prior to your agreed delivery date), after which the returns process will be conducted by the Gift Registry owner.
We want you to be happy with everything you buy from Mamas & Papas. If you are not satisfied with your purchase(s), we will refund / exchange any unused item provided it is returned in a saleable condition, in its original, undamaged packaging. To arrange an exchange of any item bought via our Gift Registry service please call our Customer Service team where a Gift Registry consultant will talk you through the process.
For further information relating to cancellation, refunds and exchanges please refer to Your right to cancel under distance selling section 9 and Cancellations, Refunds and Exchanges section 10 of these terms and conditions of sale, alternatively, please contact a member of our Customer Service team.
Unwanted electrical and electronic equipment is the UK’s fastest growing type of waste. If such equipment is not recycled or reused, it ends up in landfill sites where the hazardous substances it contains leak out and cause soil and water contamination. This contamination harms the natural habitat and wildlife and may also damage human health.
Many electrical and electronic items which we throw away can be reused, repaired or recycled. Doing so helps to save our natural finite resources and also reduces the environmental and health risks associated with sending these goods to landfill.
As part of our environmental responsibilities, we adhere to The Waste Electrical and Electronic Equipment Regulations 2006 which are otherwise known as the WEEE Regulations.
Where you purchase any electrical or electronic product from us (whether through one of our stores, through our Customer Service team or online from our website), we will take back free of charge, on a one for one basis, any equivalent electrical or electronic product. For example, if you purchase an electric steam steriliser, we will take back your old electric steam steriliser. The product you return for recycling need not have been purchased from us. We are not, however, obliged to take back any product which is not equivalent or similar to the new product you are purchasing.
To recycle through Mamas & Papas, the old product must be returned to us within 28 days of the purchase of the new product.
If, having purchased an electrical or electronic item from ourselves, you wish to return any equivalent electrical or electronic product for recycling, please contact our Customer Service team on 0345 268 2000, and we will provide you with instructions as to how to do so. Please note it is mandatory that you contact us in this way before any electrical or electronic item is returned to us. It is not necessary for you to insure any items which are returned to us under the WEEE Regulations through the post. All items returned to us are recorded and disposed of as required by the Regulations.
Under the WEEE Regulations, all new electrical and electronic goods should now be marked with the crossed-out wheeled bin symbol shown below.
Goods marked with this symbol show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
These terms & conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts. These terms were last updated in June 2016.
Registered company name and address:
Mamas & Papas (Retail) Limited,
Colne Bridge Road,
Registered in England,
VAT Reg No: 829 6600 03
Our Price Match Promise states that if you find an identical product cheaper elsewhere on the high street or from the same retailer online and that retailer offers exactly the same service package as our own, we’ll match that price, or refund the difference within 7 days of purchase or receipt of your items.
We’re here whenever you need us; in store, online or over the phone making shopping with us easy and convenient for you. You won’t receive this level of service from online or mail order only retailers which is why we don’t match their prices. This promise is subject to the following conditions:
We now accept Love 2 Shop vouchers in any of our Mamas & Papas stores in the UK. Please note that for items purchased which are less than the voucher amount we are not able to provide change in any form.
If for any reason you would like to return items purchased using Love 2 Shop vouchers, we will provide a full refund to a Mamas & Papas gift card only. This is in accordance with our Refund Policy. However if you would prefer to have your refund in Love 2 Shop vouchers you will need to return your Mamas & Papas gift card to Park retail Ltd, the provider of the Love 2 Shop vouchers to request this. Park retail Ltd will require your original voucher purchase receipt together with your Mamas & Papas gift card to process a the refund in Love 2 Shop vouchers