TERMS & CONDITIONS

The following terms and conditions (“terms”) apply to all purchases of products by you from: (a) Mamas & Papas (Digital) Limited where your purchase is made from our website at www.mamasandpapas.com or through our Customer Service team; (b) Mamas & Papas (Stores) Limited where your purchase is made at a Mamas & Papas store; (c) Mamas & Papas (Concessions) Limited where your purchase is made at a Mamas & Papas Concession.

Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase.

References in these terms to “Mamas & Papas”, “we”, “us” and “our” means Mamas & Papas (Holdings) Ltd and its subsidiaries.

Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.

Shopping at Mamas & Papas

All of our products can be ordered for delivery to an address of your choice or collection at a store. You can place an order:

In store;
By contacting our Customer Service team; or
Online at www.mamasandpapas.com.

Calls are charged at a local rate.

Payment

Mamas & Papas welcomes payment by the following payment methods in store, through our Customer Service team and on the Mamas & Papas’ website:

Cash (In Store Only)
Visa
Mastercard
Maestro
Visa Electron
Laser (Republic of Ireland in store purchases only)
Amazon Pay (Online only)
PayPal (Online only)
Klarna (Online only)

Further information and Klarnas’ user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement .

Please note Mamas & Papas can only accept pre-paid Visa cards in store and not online or through our Customer Service Team.

In store you can place an order with a 10% deposit. There is no interest to pay and you can make payments when it suits you. The balance must be paid in full on collection of your order from store or 28 days before the delivery date. You can make payments or pay your balance at any Mamas & Papas’ store or by calling our Customer Service team.

For sale or clearance items payment must be made in full at the time of purchase.

If you wish to add to your order you can do so by visiting a store or calling the Customer Service team. Any additions however could delay the full order so please check when amending your order by asking a member of staff in store or a customer service adviser.

Any deposit paid to secure an order shall be paid to, and held by, our parent company Mamas & Papas (Holdings) Limited. Mamas & Papas (Holdings) Limited shall retain any such payments made until your order has been collected or delivered to you.

If Mamas & Papas is unable to fulfil your order we will notify you and Mamas & Papas (Holdings) Limited shall refund the amount paid by you, within 14 days of its notification, to your original method of payment (i.e. credit card, debit card, PayPal, gift card or to a combination of payment methods as applicable).

Acceptance of order

For orders placed in store a receipt will be provided at the point of sale. For orders placed through our Customer Service team or online, you will receive an e-mail order acknowledgement. It is important that your correct e-mail address is provided at the time of purchase. Mamas & Papas accepts your order at the time full payment is taken.

Home Delivery and Collection

For your convenience we offer a variety of delivery and collection options. Please note that all delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delay delivered.

UK Delivery Service

DELIVERY OPTION	DELIVERY TIME	COST
Free Standard Delivery	3 - 5 working days. For personalised items 4 - 6 working days. Available on all items, except selected Cots, Furniture collections, Battery vehicle toys and larger Rocking horses.	Orders of £50 and over are free Orders under £50 are £4.95
Premium delivery	Select the day. We just need 2 days’ notice^*.	£6.95
Next Day Delivery	Order before 2pm to receive your order the following working day^*.	£7.95
Saturday Delivery	Order before midday Friday to receive your order on Saturday.	£9.95

^*Delivery services only available between Tuesday and Friday.

Our carrier will deliver to you between 7:00am - 7:00pm Monday - Saturday.
We will keep you up to date of when your order is on its way and our carrier will send you a text/ email on the day of delivery so you know when to expect your order.
If you had to pop out or are unable to accept the delivery, don’t worry our carrier will leave a calling card or send an email/text to let you know that they have tried to deliver.
Alternatively, the carrier may leave your delivery with a neighbour or in a safe place on your property.
For personalised items please allow an additional working day to the above premium delivery service options.
Please note factory shop refurbished furniture items are excluded from all delivery promotions. Refurbished furniture items must be collected from the factory shop in person.

Delivery of larger items^**

Including all Furniture collections, selected cots and larger Rocking horses.

DELIVERY OPTION	DELIVERY TIME	COST
Choose your day	Select the day that’s best for you between Mon - Fri. We Just need 6 days notice^*.	£9.95
Saturday delivery	Or if you are unavailable during the week we can deliver your order on a Saturday, we just need 6 days’ notice^*.	£14.95
Furniture Assembly Service	Select a time that is best for you between Mon – Fri and notify our recommended service provider Screwdriver Limited. Saturday morning appointments can also be requested.	Prices for the Furniture Assembly Service will vary between furniture products.

^*Delivery services only available between Monday to Friday. ^**Delivery services only available in the mainland UK and Northern Ireland.

Just to be prepared...

We advise that you provide sufficient floor coverings to allow our team to deliver to your room of choice.
If you could please make sure that stairways, hallways, door frames/access points and your room of choice areclear and measured prior to delivery to ensure that your furniture will fit in your chosen room.
Alternatively the carrier may leave your delivery (with your permission) with a neighbour or in a safe place on your property.
For personalised items please allow an additional working day to the above premium delivery service options.

Furniture Assembly Service

Our recommended service provider, Screwdriver Limited will be offering an in-store and online Furniture Assembly Service. Once you have placed your order for furniture with Mamas & Papas, we will deliver your furniture to your room of choice.

If you wish to take advantage of the Furniture Assembly Service, you will need to contact Screwdriver Limited to arrange an appointment for the assembly of the furniture and to pay for this service. The standard estimated timescale from the point of contact with Screwdriver Limited to the assembly of your furniture is 3 – 5 working days.

Please note that the contract for the Furniture Assembly Service will be between yourself and Screwdriver Limited and Mamas & Papas shall have no liability in relation to the contract.

The in-store Furniture Assembly Service will commence on 19 October 2020 and we will shortly confirm the commencement date for the online service.

Click & Collect From a Mamas & Papas Store

Collect within 1 hour from your chosen Mamas & Papas store.

Click & Collect your order for FREE within 1 hour from your nearest Mamas & Papas store. Or if your items aren’t in stock we will deliver to your chosen store the next working day when ordered before 2pm^*.

We’ll send you an email or text to let you know when your order is ready to collect, and all you need to do is take your order confirmation email and the payment card you used, or a photo ID (which must be your passport or driving licence) to store and collect your order within 10 days.

If someone else is collecting the order on your behalf they must have the order confirmation email and your ID.

Click & Collect is available on selected products only, is subject to stock availability and is not available for orders of personalised items. Daily offers are also excluded from the Click & Collect service.

^*For delivery to our Belfast, Dublin, Dundrum, Arnotts and Aberdeen stores please allow up to 5 working days. We will keep you updated and let you know when your order is ready to collect.

Delivery To Your Local Convenience Store

You can now collect your order from one of thousands of local shops, at a time that’s convenient to you. Simply select Collection point at checkout and enter your postcode to find the nearest collection point to you.

Orders of £50 and over are FREE.
Orders under £50 are £4.95.
We will deliver your order to your chosen collection point within 3 to 5 working days.

You’ll receive a text message and/or email to let you know when your order is on its way with a link to track the status. When your order has arrived at your chosen collection point we’ll send you another text message and/or email which will include information on what you need to collect your order.

When you collect your order, you must present the collection text message/email as instructed and bring along a valid proof of ID. (For Collect+ this could either be a cheque guarantee/credit/debit card, bank/building society book, passport, cheque book or driving licence. For DPD Pickup this must be a photo ID only, which is either a passport driving licence).

If someone else is collecting the order on your behalf they must have the order collection information and your ID.

You have up to 10 days to collect your order from the date it was delivered to the collection point and if not collected your order is returned back to us.We do not accept returns to a Collection point.

Descriptions

At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. The Mamas & Papas’ design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website, or in our catalogue. All measurements and weights are approximate.

Whilst we endeavour to maintain advertised product colours and specifications during the lifetime of our catalogue, we reserve the right to change them and to discontinue particular products as we consider necessary.

Prices

The price of your product is that applicable at the time of purchase. Prices are inclusive of VAT at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.

Personalised products

Our personalisation service can help turn your gift into a keepsake:

Products available for personalisation are embroidered or engraved to a maximum number of 12 characters. However this number does vary by product and is shown with the product details of each product.
The maximum number of characters does include spaces.
For web orders, type the name to be embroidered or engraved in the text box of the product page then click add to basket. By adding to basket you have confirmed the correct spelling of the name.
For orders placed in store, you will be asked to sign the order confirmation or receipt to confirm that the spelling of the name is correct.
If you order via our Customer Service team, the spelling of the name will be confirmed by repeating the spelling back to you.
We do not accept responsibility for any incorrect spelling of names, except where caused by Mamas & Papas negligence.
The size of the text is subject to space restrictions and varies by product. All images and reproductions of personalised products in literature and on our website are provided as a guide only.
The cost for personalised products is £7.95/€10.00 per product for embroidery and engraving including FREE standard delivery.
Your personalised item(s) can be delivered after 3 working days from the date ordered to your chosen delivery address. For 3 working days delivery for personalised items you must select our ‘Choose Your Day’ service and order before 4 pm. Please access our website under ‘Delivery’ to review all of our delivery options and corresponding terms. When purchasing personalised items under any of our other delivery options, please allow an additional working day to the timescales listed under ‘Delivery’.
For busy periods such as during Sale or Christmas this may take longer.
If ordering personalised and non-personalised products in the same order, you will have only one delivery charge at the highest applicable delivery rate associated to the items in your basket.
Only Mamas & Papas products can be engraved at Mamas & Papas.

Your right to cancel under Distance Selling

Right to cancel

Where you purchase a product or a number of products together from our website or through our Customer Service team you have a right to cancel this contract within 14 calendar days after the date on which the product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.

Where multiple items form part of the same order but have been delivered separately, your right to cancel starts 14 calendar days after the date on which the last product(s) was (were) collected by you in store or delivered to you by Mamas & Papas.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). Please notify us, in writing, by post to; Customer Service, Mamas & Papas (Digital) Limited, Colne Bridge Road, Huddersfield, HD5 0RH.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries, underwear or swimwear, or to any products you purchase in store.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery at the standard delivery charge.

In order to receive a full refund, all we ask is that you take reasonable care of the product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.

We may withhold reimbursement until we have received the product(s) back. We will refund you without undue delay, and not later than 14 days from the day you return any products supplied, or provide us with evidence that you have returned them. The refund will be processed to the original form of payment used for the initial transaction, unless we have expressly agreed otherwise to an alternative.

You will be responsible for any postage or other costs incurred in returning the product(s) to us, except where goods might have been delivered to you in error or where the product is faulty or not as described.

If your order comprises of multiple items, you can cancel and return any of the items individually or in combination.

Our refund, exchange and returns policy

We want you to be happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy. Due to our temporary store closures, we have extended our returns until 60 days after our stores re-open, provided that the below conditions are satisfied^*.

The item(s) you wish to return must be unused in their original, undamaged packaging with the tags still attached, in a resalable condition and accompanied by a valid proof of purchase in order for us to offer you an exchange or full refund in the same currency via the same payment method. For the avoidance of doubt, you are not able to return furniture which has already been built or part-built. A valid proof of purchase includes a store receipt (this does not include a gift receipt) or a printed online order confirmation. Delivery charges will not be refunded.

^*This policy excludes item(s) which have been personalised for you, any toiletries, mattresses, underwear and swimwear for hygiene and safety reasons, any refurbished item(s), and any clearance item(s) marked with a red dot or sold as seen item(s) or any Mamas & Papas products bought from other retailers.

If you have a gift receipt and your item(s) is unused in its original, undamaged packaging with the tags still attached and in a resalable condition, we will be happy to exchange your item(s) or refund you the amount to a Mamas & Papas’ gift card. Please note you will only receive a refund to a Mamas & Papas’ gift card of the value of the selling price of your item(s) on the day of the return. Any price increase should be paid at the time of exchange and any price decrease will be refunded to a Mamas & Papas’ gift card.

Returning your goods

For your convenience, you may return any item(s), (excluding furniture, which has its own returns process detailed below) using any of the following methods. Please note payments made using PayPal and Amazon Pay can only be refunded by our Support Centre.

To a Mamas & Papas store

Call in to one of our Mamas & Papas stores within 30 days of your purchase and simply return your unused item(s) in line with our returns policy above. Due to our temporary store closures, we have extended our returns until 31st January 2021, provided that the below conditions are satisfied^*.

To our Support Centre

Simply send your email order confirmation with details of the products you are returning and the reason why you are returning them to:

Mamas & Papas Returns Department
Colne Bridge Road
Huddersfield
HD5 0RH

To ensure the safe return of your item(s), please package your item(s) with care. We recommend that item(s) valued over £50 / €50 are returned using a trackable delivery service and for item(s) valued over £100 / €100 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service. We may refuse a refund or exchange where an item(s) is lost or damaged in transit. Please note that it is your sole responsibility to ensure that the returned item(s) arrives at the Mamas & Papas Returns Department in a resaleable condition, despite having used a tracked delivery service.

As soon as we receive your item(s) we will process your refund or exchange in line with our refund policy set out above. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded.

By our recommended carrier

If you are unable to return your item(s) to us, don’t worry, we can arrange for our courier to collect your item(s). Please call our Customer Service team on 0345 268 2000 who will be happy to arrange this for you. Unless otherwise agreed by Mamas ∓ Papas a charge of £40 / €80 will apply if you wish to use this service.

Returning your furniture

If you are not fully satisfied with your furniture purchase, please contact our Customer Service team on 0345 268 2000 who will be able to assist with the return. Please note that we cannot accept furniture returns at our stores. Unless otherwise agreed by Mamas & Papas a charge of £40 / €80 will apply if you wish to use this service. For assembled furniture, a charge of up to £200 / €225 may be levied if you require us to disassemble the furniture for a return.

Nothing within this refund, exchange and returns policy affects your rights to return goods to us in accordance with the terms of the manufacturers guarantee set out below.

Your Manufacturing Guarantee

Manufacturing Guarantee

Love 2 Shop Vouchers

We accept Love 2 Shop paper vouchers in all of our Mamas & Papas stores in the UK. For the avoidance of doubt, Mamas & Papas does not accept Love 2 Shop Gift Cards, only the Love 2 Shop paper vouchers. Please note that for items purchased which are less than the paper voucher amount we are not able to provide change in any form.

If for any reason you would like to return items purchased using Love 2 Shop paper vouchers, we will provide a full refund to a Mamas & Papas gift card only. This is in accordance with our Refund Policy. However if you would prefer to have your refund in Love 2 Shop paper vouchers you will need to return your Mamas & Papas gift card to Park Retail Ltd, the provider of the Love 2 Shop vouchers to request this. Park Retail Ltd will require your original voucher purchase receipt together with your Mamas & Papas gift card to process the refund in Love 2 Shop paper vouchers.

Traditional Gift Cards and E-Gift Cards

Traditional gift cards can be purchased in store, through our Customer Service team or from our website at mamasandpapas.com. E-gift cards can be purchased through our Customer Service team only.

Buying a Traditional Gift Card

Sterling cards can be purchased in our UK stores or through our Customer Service team.
Euro cards can be purchased in our Republic of Ireland stores or through our Customer Service team.
Only one gift card can be purchased per transaction at a maximum value of €300 or £300.

Delivery Information

UK (Sterling)

Special Delivery: £4.95: For your added security you may choose to have your gift card sent by special delivery which should arrive within 2 working days from the date of your order confirmation.

Republic of Ireland (Euro)

Airmail: €1.00: Gift cards will be sent to your designated delivery address and should arrive within 3 days from the date of your order confirmation.
International Sign For: €5.95: For your added security you may choose to have your gift card sent by International Sign For which should arrive within 3 to 5 working days from the date of your order confirmation.

Using your Traditional Gift Card

UK (Sterling)

Mamas & Papas Sterling gift cards can be used as full or part payment for any goods purchased from our UK stores, online at mamasandpapas.com or through our Customer Service team.
To spend in store please present your gift card at the till point.

Republic of Ireland (Euro)

Mamas & Papas Euro gift cards can be used as full or part payment for any goods purchased from our Republic of Ireland stores, online at mamasandpapas.com or through our Customer Service team.
To spend in store please present your gift card at the till point.

Purchasing an E-Gift Card

Sterling cards can be purchased through our Customer Service team.
Euro cards can be purchased through our Customer Service team.
Only one gift card can be purchased per transaction at a maximum value of £300 or €300.

Delivery Information

The purchase of an e-gift card will be subject to credit/debit card clearance which can take a couple of hours. Once an authorisation is cleared the e-mail will be sent to the designated recipient. E-gift cards purchased Monday - Friday before 5 pm will be e-mailed free of charge to your designated email address within 2 hours of credit/debit card authorisation. E-Gift cards ordered after 5 pm Monday-Thursday will arrive the following day. E-Gift cards ordered after 5 pm on a Friday or during the weekend will not be delivered until Monday.

Using your e-Gift Card

UK (Sterling)

Mamas & Papas Sterling e-gift cards can be used as full or part payment for any goods purchased from our UK stores, online at mamasandpapas.com or through our Customer Service team.
To spend in store please present a printed copy of your e-gift card email at the till point.
Your e-gift card cannot be topped up with money so once you have used the value of your e-gift card in full it can be disposed of.

Republic of Ireland (Euro)

Mamas & Papas Euro e-gift cards can be used as full or part payment for any goods purchased from our Republic of Ireland stores, online at mamasandpapas.com or through our Customer Service team.
To spend in store please present a printed copy of your e-gift card email at the till point.
Your e-gift card cannot be topped up with money so once you have used the value of your e-gift card in full it can be disposed of.

Applicable to All Gift Cards

Please treat your traditional card as if it were cash as the balance cannot be returned to you if it is lost, stolen or damaged.
Any unspent amount left on a gift card will automatically expire, and will be lost, if the gift card is not used for a period of 12 consecutive months in the UK or 5 years in the Republic of Ireland. This period cannot be extended in any circumstances. A balance enquiry is not considered use.
Your card can only be redeemed in the currency of issue.
The value on any gift cards cannot be exchanged for cash. No change will be given in relation to any purchase made by a gift card and, instead, any balance will remain on your gift card which you can then apply to any future purchases.
You can check the balance remaining on your gift card at any Mamas & Papas store, online at mamasandpapas.com or over the phone.
Gift cards are non refundable except in accordance with distance selling regulations which apply when you purchase a gift card through our Customer Service team.
You have a right to cancel a distance selling contract within 14 calendar days after the date on which the gift card was sent to you by Mamas & Papas. Please refer to the "your right to cancel under distance selling", section.
Any refund due for any product purchased with a gift card will be made to a gift card. Where the gift card has been used by way of part payment for the product the refund of that part payment will be made to a gift card.

Recycling your electrical and electronic waste (WEEE)

Unwanted electrical and electronic equipment is the UK’s fastest growing type of waste. If such equipment is not recycled or reused, it ends up in landfill sites where the hazardous substances it contains leak out and cause soil and water contamination. This contamination harms the natural habitat and wildlife and may also damage human health.

Many electrical and electronic items which we throw away can be reused, repaired or recycled. Doing so helps to save our natural finite resources and also reduces the environmental and health risks associated with sending these goods to landfill.

As part of our environmental responsibilities, we adhere to The Waste Electrical and Electronic Equipment Regulations 2006 which are otherwise known as the WEEE Regulations.

Where you purchase any electrical or electronic product from us (whether through one of our stores, through our Customer Service team or online from our website), we will take back free of charge, on a one for one basis, any equivalent electrical or electronic product. For example, if you purchase an electric steam steriliser, we will take back your old electric steam steriliser. The product you return for recycling need not have been purchased from us. We are not, however, obliged to take back any product which is not equivalent or similar to the new product you are purchasing.

To recycle through Mamas & Papas, the old product must be returned to us within 28 days of the purchase of the new product.

If, having purchased an electrical or electronic item from ourselves, you wish to return any equivalent electrical or electronic product for recycling, please contact our Customer Service team on 0345 268 2000, and we will provide you with instructions as to how to do so. Please note it is mandatory that you contact us in this way before any electrical or electronic item is returned to us. It is not necessary for you to insure any items which are returned to us under the WEEE Regulations through the post. All items returned to us are recorded and disposed of as required by the Regulations.

Under the WEEE Regulations, all new electrical and electronic goods should now be marked with the crossed-out wheeled bin symbol shown below.

Goods marked with this symbol show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Data Protection Privacy Policy

We take the privacy of your personal data very seriously and comply with the Data Protection Act in the UK. For further information visit our Privacy Policy page.

Cookies

Cookies are a technology which is used by us to provide you with customised information from our website. For further information visit our Cookie Policy page.