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Home Safety Check

QUALITY NOTICE

We have identified a minor technical issue with the Armadillo Flip and Armadillo Flip XT.

We are in the process of contacting customers to invite them to visit a Mamas & Papas store or arrange a free home collection so we can conduct a full test and, if required, make a minor technical adjustment to rectify the issue.

We would like to apologise to customers and stress that the issue does not pose a safety risk. We take product quality and assurance very seriously and the safety of our customers is always our primary concern.

Q&A's

I’ve got an Armadillo Flip / Armadillo Flip XT – what should I do?
 

Please come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

What is the precise nature of the issue?
 

When the baby is parent-facing and is being pushed, in a very small number of cases, the seat can slip backwards. The issue is caused by a loose catch which can be rectified quickly by a Mamas & Papas technician.

In a very small number of cases, we’ve identified a loose catch on the Armadillo Flip and Armadillo Flip XT. While not dangerous, this can mean that the seat slips backwards slightly when the baby is facing you and being pushed. Please come into any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

Is this product issue dangerous to a baby?
 

No, the issue does not put the child in danger if your pushchair is being used in line with our guidance. There are no reports of any children being injured. If you have the Armadillo Flip or Armadillo Flip XT, please come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

I bought my pushchair in another store – is it affected?
 

It could be, so if you have the Armadillo Flip or Armadillo Flip XT, come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

I bought my pushchair abroad – is it affected?
 

It could be, so if you have the Armadillo Flip or Armadillo Flip XT, please come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

Has there been any reports of injuries?
 

No, the issue does not put the child in danger if your pushchair is being used in line with our guidance and there are no reports of any children being injured. If you have the Armadillo Flip or Armadillo Flip XT, please come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

Can customers get a full refund if they return the product, or an exchange?
 

No. The issue has only been identified in a small number of cases and if your pushchair does have this minor fault, it can be easily rectified by your Mamas & Papas technician. Please come in to any of our stores who will immediately return it to the service centre for a full technical inspection and repair if necessary. If you have any questions, please contact our customer services team on 03332 412154.

Why is this product still on sale?
 

The technical fault has been fixed on all new production and therefore any current and new orders are unaffected by this issue.

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