- Mamas & Papas Returns Policy | Mamas & Papas
Returning Your Goods
We want you to be happy with everything you buy from Mamas & Papas. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy where you can return any unused item(s), in its original packaging with tags still attached, provided that it is in a resalable condition*.
For your convenience, you may return any item(s), (excluding furniture - which has its own returns process detailed below) purchased from a Mamas & Papas store, our website or through our Customer Service team using any of the following methods:
1. To a Mamas & Papas store
Call in to one of our stores and simply return your item(s) with your original store or gift receipt, or your email order confirmation and we will refund or exchange items which are in a re-saleable condition at the price shown on your store receipt or order confirmation email. If you do not have the original store or gift receipt, or email order confirmation, don’t worry, as long as the item(s) are in a re-saleable condition we will exchange or provide a gift card refund of the value of the selling price of your item(s) on the day of the return.
2. To our Support Centre
Simply complete the returns label included in your original order (for items ordered from our website or via our Customer Service team), or alternatively send your store or gift receipt, or email order confirmation with details of the products you are returning to:
Mamas & Papas Returns Department
Colne Bridge Road
We recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to the support centre. As soon as we receive your return we will process the refund to your original form of payment. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.
3. By our recommended carrier
If you are unable to return your item(s) to us, don’t worry, we can arrange for our courier to collect your item(s). Please call our Customer Service team on 0345 268 2000 who will be happy to arrange this for you.
A charge of £40 will apply if you wish to use this service unless otherwise advised.
4. Returning your furniture
If you are not fully satisfied with your furniture purchase, please contact our Customer Service team on 0345 268 2000 who will be able to assist with the return. A charge of £40 will apply, unless otherwise advised. Please note that we cannot accept furniture returns at our stores.
Please note that refunds can only be processed where a valid receipt is provided. We cannot process a refund where a store gift receipt or delivery note is produced with your return as they do not show the amount paid or the payment method used.
For our full terms and conditions please visit Terms & Conditions
This does not affect your legal rights.
Please note that we do not accept returns to a Collection point.
*Excluding items which have been personalised for you, any toiletries, underwear and swimwear for hygiene and safety reasons, any refurbished items, and any clearance items marked with a red dot.