Delivery, Collection & Returns Information
FREE STANDARD DELIVERY ON ORDERS OVER £50 (exclusions apply)
FREE STANDARD DELIVERY ON ORDERS OVER £50 (exclusions apply)
Please note that all delivery services are subject to availability and stock avilability. All delivery dates are estimates only and not guaranteed. All delivery dates represent the total number of working days we estimate to deliver your order. Mamas & Papas will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.
DELIVERY OPTION |
DELIVERY CUT OFF DATE |
DELIVERY CUT OFF TIME |
---|---|---|
Standard Delivery |
Friday 18th December |
4pm |
Next Day Delivery |
Monday 21st December |
4pm |
Large Item Delivery |
Friday 11th December |
4pm |
Personalised Item Delivery |
Friday 18th December |
4pm |
Click & Collect |
Friday 18th December |
4pm |
DELIVERY OPTION |
DELIVERY TIME |
COST |
---|---|---|
Free Standard Delivery |
3 - 5 working days. For personalised items 4 - 6 working days. Available on all items, except selected Cots, Furniture collections, Battery vehicle toys and larger Rocking horses. |
Orders of £50 and over are FREE Orders under £50 are £4.95 |
Premium delivery |
Select the day. We just need 2 days’ notice.* |
£6.95 |
Next Day Delivery |
Order before 2pm to receive your order the following working day.* |
£7.95 |
Saturday Delivery |
Order before midday Friday to receive your order on Saturday. |
£9.95 |
Morning Delivery |
Order before 2pm to receive your delivery before 1pm the following working day.* |
£9.95 |
Our carrier will deliver to you between 7:00am - 7:00pm Monday - Saturday. Please note that all delivery services are subject to availability and stock availability. During busy promotional periods and in severe weather conditions delivery may be delayed and arrive a little later than our published delivery time windows. We will keep you up to date on your order status. *Delivery services only available between Tuesday to Friday. |
Delivery of larger items**Including all Furniture collections, selected cots and larger Rocking horses. |
||
DELIVERY OPTION |
DELIVERY TIME |
COST |
---|---|---|
Choose your day |
Select the day that’s best for you between Mon - Fri. We Just need 6 days’ notice*. |
£9.95 |
Saturday delivery |
Or if you are unavailable during the week we can deliver your order on a Saturday, we just need 6 days’ notice*. |
£14.95 |
Furniture Assembly Service |
Select a time that is best for you between Mon – Fri and notify our recommended service provider Screwdriver Limited. Saturday morning appointments can also be requested. |
Prices for the Furniture Assembly Service will vary between furniture products. |
*Delivery services only available between Monday to Friday. **Delivery services only available in the mainland UK and Northern Ireland. Just to be prepared...
Furniture Assembly ServiceOur recommended service provider, Screwdriver Limited will be offering an in-store and online Furniture Assembly Service. Once you have placed your order for furniture with Mamas & Papas, we will deliver your furniture to your room of choice. If you wish to take advantage of the Furniture Assembly Service, you will need to contact Screwdriver Limited to arrange an appointment for the assembly of the furniture and to pay for this service. The standard estimated timescale from the point of contact with Screwdriver Limited to the assembly of your furniture is 3 – 5 working days. Please note that the contract for the Furniture Assembly Service will be between yourself and Screwdriver Limited and Mamas & Papas shall have no liability in relation to the contract. The in-store Furniture Assembly Service will commence on 19 October 2020 and we will shortly confirm the commencement date for the online service. |
Collect within 1 hour from your chosen Mamas & Papas store.Click & Collect your order for FREE within 1 hour from your nearest Mamas & Papas store. Or if your items aren’t in stock we will deliver to your chosen store the next working day when ordered before 2pm.* We’ll send you an email or text to let you know when your order is ready to collect, and all you need to do is take your order confirmation email and the payment card you used, or a photo ID (which must be your passport or driving licence) to store and collect your order within 10 days. If someone else is collecting the order on your behalf they must have the order confirmation email and your ID. Click & Collect is available on selected products only, is subject to stock availability and is not available for orders of personalised items. Daily offers are also excluded from the Click & Collect service. *For delivery to our Belfast, Dublin, Dundrum, Arnotts and Aberdeen stores please allow up to 5 working days. We will keep you updated and let you know when your order is ready to collect. |
You can now collect your order from one of thousands of local shops, at a time that’s convenient to you. Simply select Collection point at checkout and enter your postcode to find the nearest collection point to you. Orders of £50 and over are FREE. Orders under £50 are £4.95. We will deliver your order to your chosen collection point within 3 to 5 working days. You’ll receive a text message and/or email to let you know when your order is on its way with a link to track the status. When your order has arrived at your chosen collection point we’ll send you another text message and/or email which will include information on what you need to collect your order. When you collect your order, you must present the collection text message/email as instructed and bring along a valid proof of ID. (For Collect+ this could either be a cheque guarantee/credit/debit card, bank/building society book, passport, cheque book or driving licence. For DPD Pickup this must be a photo ID only, which is either a passport driving licence). If someone else is collecting the order on your behalf they must have the order collection information and your ID. You have up to 10 days to collect your order from the date it was delivered to the collection point and if not collected your order is returned back to us. If you wish to return any items we offer a 30 day returns policy. Please see the returns section below for further details. We do not accept returns to a Collection point. Collection point service is only available in the UK and on selected products only.convenient for you. Alternatively the carrier may leave your delivery (with your permission) with a neighbour or in a safe place on your property. For personalised items please allow an additional working day to the above premium delivery service options. |
We are taking extra safety precautions to take care of our warehouse and delivery teams. If you have selected standard delivery, this means it could take up to 7 working days for your order to be delivered, and items from the same order may arrive separately. If you selected click and collect, please expect up to 5 days before we confirm you can collect. Please bear with us, due to high demand our Customer Care team are very busy at the moment, so please allow 48 hours after your first delivery for any missing items to arrive before getting in touch. Thank you for your order of the above item, we are extremely sorry that you may have been affected by this. |