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Our Head Office

A creative brand needs a creative place to work, and our Head Office delivers just that. Located in Huddersfield, where Mamas & Papas itself was born over 35 years ago, it’s a contemporary open-plan space designed to embody the brand values as well as provide a tailor-made setting for its day-to-day needs.

Wherever you go throughout the three-story building – from our unique food and social hub, Cibo, to the spectacular showroom – you’ll find a friendly, collaborative atmosphere. What’s more, all our facilities are specifically designed to help you do your job brilliantly. We have a purpose-built Head Office, our own UK-accredited Test Lab, a Mock Shop, a fully equipped VM studio and free parking and Wi-Fi.

This is where the ideas are first hatched, where sketches become prototypes and first product concepts are made. It’s where dispatch and sales ship our products around the world, and where all the big company decisions are made. And you could be here, helping to make them.

Buying
 

Collaborating with our design team, our buyers source the very best materials to bring our designs to life. They work with our international suppliers, negotiating prices, managing the product lifecycle from concept to completion, and trading a range of categories globally.

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Customer Service
 

Our Customer Service team are the true consumer champions. They own the customer journey, from initial call, ensuring the customers are the heart of our decision-making.

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Design
 

As a design-led brand, our team of designers use customer insight to understand what the customer wants from a product and then scour the world for inspiration, finding trends and ideas for our Baby Home, Baby Out and About and Baby Clothing ranges, ensuring that each product has our unique design DNA.

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E-Commerce
 

Our multi-functional E-commerce team are responsible for the functionality, look, feel and content of our website. They help to provide customers with a seamless online journey that keeps them informed and inspired from the moment they click to the moment their product arrives.

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Engineering
 

With an eye on problem solving and functionality, our engineers refine our designs, ensuring that every detail is spot on and 100% compatible with the manufacturing processes.

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Finance
 

Our Finance team look after our global group accounts, working with multiple currencies, forecasting, monitoring and reporting the company's financial performance. They collaborate across the entire Mamas & Papas team.

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HR
 

Our HR teams includes employee relations, resourcing, pay & benefits and learning & development. They ensure that we're recruiting, developing and rewarding talent at head office and in our retail stores, from end-to-end, partnering senior stakeholders to support them in delivering the business strategy through our colleagues.

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IT
 

Servicing our head office and our stores, our IT department uses the latest technologies to put our customer at the centre of the online experience. The Operational team focus on end users and key infrastructure, giving customers the ultimate connectivity and convenience. Our IT Development team develop and maintain the bespoke core systems that keep our head office and our stores running smoothly.

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Legal & Compliance
 

Patenting designs, trademarking the brand and managing contracts with landlords, suppliers and sales partners, our Legal team advise on a wide range of legal matters. These are the people responsible for ethics and compliance, working with management to protect the business and our intellectual property.

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Marketing
 

Our Marketing, Creative, VM and Store Design teams make sure our brand and products are inspiring at every touchpoint. Developing engaging projects, strategy and global campaigns, the team contains a vibrant mix of content creators and social media addicts, who will scrutinise every part of the customer journey to maximise sales and drive brand loyalty.

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Merchandising
 

Our Merchandising team work with our buyers to build our product ranges, they forecast sales and place orders with suppliers, tracking deliveries. They make sure every product reaches the right channel at the right time, analysing sales trends and making recommendations to tailor the range for our customer.

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Operations
 

Our Operations team is responsible for facilities management, health and safety and the flow of stock through the business, getting stock to the right location on time and in perfect condition. They're always on the hunt for new and innovative ways to deliver a product directly to our global customers.

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Product Quality
 

Our reputation is built on the high quality of our products. Working alongside our Buying, Design and Engineering teams, our Product Quality team ensure that our products reflect the excellence and integrity at the heart of the brand. They see that everything passes UK and global safety expectations, and play a crucial part in our after-sales process.

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Retail Operations
 

Our Retail Operations team are the key line of communication between our stores and head office. They are responsible for refining our in-store services and developing new processes to ensure that our stores operate efficiently.

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Sales
 

Managing national and independent accounts, international franchises and global distributors, our Sales team build collaborative partnerships to ensure our core brand values are delivered globally. They provide a unique proposition for each channel and partner, acting as a brand ambassador.

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Warehouse & Distribution
 

Operating seven days a week, our Warehouse and Distribution team work with multiple sales channels to ensure customers and partners receive the right products as conveniently as possible, no matter where in the world they may be.

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