IMPORTANT SAFETY NOTICE
PRODUCT RECALL
All sold through retail outlets and online between June 2017 – October 2018
Hazard:
Potential problem with the tassels/pom poms which could become detached presenting a choking hazard to young children.
What to do:
Customers who have purchased any of these products, or received them as a gift are asked to please stop using them immediately and return the item to any Mamas & Papas store for a full refund. Alternatively, please contact the Mamas & Papas customer service team who will be able to assist you.
Contact details:
UK: 0345 268 2000 (opt 3) or Ireland: 1890 882 363 (opt 3)
Email: [email protected]
No other products are affected by this recall. Please be assured that the safety and quality of our products is always our primary concern.
We apologise for any inconvenience caused.
Frequent Asked Questions
APRIL 2018
Product Advisory Notice
As part of our ongoing commitment to safety and quality, we wish to reaffirm the importance of following the instructions and ensuring you have all fixings when assembling the cot as recent feedback has informed us that some customers have found it difficult to assemble or reassemble the product when assembling this in cot mode.
To help customers correctly assemble/reassemble these cots, we have uploaded a Video Tutorial and PDF Instructions for all of the products below:
If you are currently using the cot in cot mode, please watch the assembly check video below, making sure to check the top rail as shown – if this is secure and no fixings are missing, please continue to use the cot with confidence.
If any of the original fixings are broken or missing, please do not use the cot. Please contact our customer care team on UK: 0345 268 2000 or Ireland 1890 882 363, who will be able to assist you. Please do not visit our stores as they won’t be able to help in this instance.
If you take down or take apart the cot and plan to use it again in cot mode in the future, please keep all the original parts and fittings together, along with the product instructions and this website address so you can re-watch the videos when you reassemble the item.
Mamas & Papas is committed to designing and developing products to the highest standards for your family to enjoy, therefore we have listened to your feedback and doing all we can to ensure that other customers don’t experience the same issues.
Frequent Asked Questions
DECEMBER 2016
Product Recall
Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.
The seats affected are Mamas & Papas Nembus, Mamas &Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval code should match and is 04 44596.
Mamas & Papas can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.
If you have purchased the above seat, you should immediately stop using the product and contact our Customer Services team on UK: 0345 268 2000 or Ireland 1890 882 363. For your convenience a designated courier service will collect the car seat. You will be issued with a refund. If you purchased your car seat from Asda, Tesco or Shop Direct (Littlewoods & Very), please still contact Mamas & Papas directly. Please do not visit our stores as they won’t be able to help in this instance.
How do I know if I have an affected M&P Car Seat?
- Compare it with the photos shown here.
- Check it is a Mamas & Papas branded car seat, there will be a tag to the front of the product.
- Find the approval number on the orange label on the back of your seat and check that the number is the same as those listed. The approval number of affected products is 04 44596.
In addition to the above, the below car seats were sold exclusively to Argos.
How do I know if I have an affected M&P Car Seat?
- Compare it with the photos below.
- Find the approval number on the orange label on the back of your seat. Check if it's the same as those listed.
- If both the approval number and photo match your seat, this means it is affected by our safety concern. However, if the approval number is identical but your seat does not match the photo, you can rest assured that it is not affected.
If you have purchased any of the above seats, you should immediately stop using the product and contact our Customer Services team on UK: 0345 268 2000 or Ireland: 1890 882 363. For your convenience, a designated courier will collect the car seat and you will be issued with a refund. Please do not visit our stores as they won’t be able to help in this instance.