Delivery charges

From £4.95 - £39.95

All of our products can be delivered directly to you via our home delivery service. Throughout this website some of our products are marked with a symbol. The table below explains all of our delivery charges and which apply to each symbol throughout the website.

UK Delivery Charges

Delivery	Charge	Estimated Delivery
Store Delivery	Free	Within 7 working days when ordered online*
Small Items	£4.95	Within 4 working days when ordered before noon ¹. Mamas and Papas cannot be held responsible for delays for items already despatched with Royal Mail.
Personalised Items	£4.95	Within 7 working days when ordered before noon ¹. Mamas and Papas cannot be held responsible for delays for items already despatched with Royal Mail.
	£7.95	Within 4 working days when ordered before noon ¹. Our parcel carrier will send you an e-mail and sms to advise when your goods are on their way.
	£9.95	Within 4 working days when ordered before noon ¹. Our parcel carrier will send you an e-mail and sms to advise when your goods are on their way.
	£39.95	Within 14 working days ². Our carrier will contact you to arrange a convenient delivery date, deliver your order and place your items in the room of your choice.
Dutailier	£9.95	Approximately 6-8 weeks ³

¹ An additional £30 charge will be incurred for delivery to the Highlands, Isle of Man, Isle of Wight and Channel Islands and delivery will take an additional working day. Please note that all UK VAT will be levied on all sales. Delivery is not available to the Scottish Isles.
² Excludes the Highlands, Scottish Isles, Isle of Man, and Channel Islands. Orders purchased on the UK web site mamasandpapas.com can only be sent to designated UK addresses.
³ Dutailier chairs and stools are specifically made-to-order and delivery time is approximately 6-8 weeks. These items will be sent to you on a separate delivery and you will receive a letter confirming delivery once the product is ready for despatch.

Orders purchased on the UK web site mamasandpapas.com can only be sent to designated UK addresses.

Personalised products may take up to an additional seven working days for delivery. If ordering personalised and non-personalised products in the same order, you will have only one delivery charge at the highest applicable delivery rate associated to the items in your basket. Items maybe delivered separately

*To collect your purchase from store you will need to bring a print out of your order receipt or confirmation email and a proof of ID. Sometimes within your basket you will have a mix of items available and not available for delivery to your local store. In these instances home delivery will only be available to you, unless you choose to place the orders separately.

We aim to to deliver your order in one delivery. Occasionally your order may be sent in more than one parcel. If you do not receive everything you were expecting, please wait until the next working day before contacting us as the good should be in transit.

Premium Delivery Services

For certain postcode areas we are able to offer extra delivery options to enable you to take delivery on a date and time of your choice. These services are dependent on postcode area so please call us on 0845 268 2000 to find out if these delivery services are available to you. Additional charges may also apply.

International Delivery

Wherever you live, Mamas & Papas will endeavour to deliver direct to your door. If you have a UK credit card and a UK billing address and would like to have your goods delivered to an international address, please call us on 0845 268 2000 or email us at sales.enquiry@mamasandpapas.com to receive a delivery quotation.

Goods will not be despatched until full payment is received for goods and delivery charges.
Import duties and taxes may have to be paid in some countries. It is the recipient’s responsibility to obtain details of these charges from Customs & Excise in the country to which the goods are being despatched.
Mamas & Papas cannot be held responsible for delays in customs clearance which may incur storage or other charges outside our control.
Mamas & Papas cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty.
If our shipping agent is unable to contact the recipient to arrange delivery, the card which was used for ordering will be charged for all monies accrued from holding the goods.
Please note Mamas & Papas cannot guarantee specific delivery dates for deliveries outside mainlined UK.
If you require any additional information, please call + [44] 845 268 2000.
Purchases can only be made with a debit or credit cards registered to a UK or Republic of Ireland billing address.
Please note personalised products may take up to 7 working days.
Surcharges apply for UK purchases for delivery to Republic of Ireland addresses.

Assembly

All of our products can be self-assembled and contain easy to follow step-by-step instructions. We do however, recommend that two people assemble our furniture. If you would like us to assemble your furniture for you, our trained team are available at a cost of £100, regardless of the number of products purchased in the order.

Recycle Service

If you take advantage of our assembly service, our trained team will place the furniture in a position of your choice and remove all boxes and packaging, leaving the nursery ready for your new arrival.

Gift Card Delivery Explained

Delivery Explained - UK

First Class - 50p Gift Cards will be sent separately to your designated delivery address and should arrive within 3 days.
Special Delivery - £4.95 For your added security, you may choose to send your Traditional Card by Special Delivery which should arrive within 48 hours.

Furniture Delivery & Assembly Explained

Assembly - the choice is yours

All our products can be self assembled and contain easy to follow instructions for your convenience. Alternatively Mamas & Papas offer furniture assembly by a trained team at an additional cost of £100 regardless of the number of products purchased in your order. To arrange furniture assembly please call 0845 268 2000 within 24 hours of placing your order to arrange this service.

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